1 |
Kimery, K. M. and McCard, M., "Third-party assurance: mapping the road to trust in e-retailing", Journal of Information Technology Theory and Application, 4(2), pp. 63-82, 2002.
|
2 |
Bharati, P. and Chaudhury, A., "An empirical investigation of decision-making satisfaction in web-based decision support systems", Decision Support Systems, 37(2), pp. 187-197, 2004. DOI: http://dx.doi.org/10.1016/S0167-9236(03)00006-X
DOI
ScienceOn
|
3 |
Janda, S., Trocchia, P. J., and Gwinner, K. P., "Consumer perceptions of Internet retail service quality, International", Journal of Service Industry Management, 13(5), pp. 412-431, 2002. DOI: http://dx.doi.org/10.1108/09564230210447913
DOI
ScienceOn
|
4 |
Vijayasarathy, L. R., "Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model", Information and Management, 41(6), pp. 747-762, 2004. DOI: http://dx.doi.org/10.1016/j.im.2003.08.011
DOI
ScienceOn
|
5 |
Palmer, J. W., "Website usability, design, and performance metrics", Information Systems Research, 13(2), pp. 151-167, 2002. DOI: http://dx.doi.org/10.1287/isre.13.2.151.88
DOI
ScienceOn
|
6 |
DONNA, L., and NOVAK, H. T. P., "A new marketing paradigm for electronic commerce". The Information Society, 13(1), pp. 43-54, 1997.
DOI
ScienceOn
|
7 |
Luo, X. and Seyedian, M., "Contextual marketing and customer-orientation strategy for e-commerce: an empirical analysis", International Journal of Electronic Commerce, 8(2), pp. 95-118, 2003. DOI: http://dx.doi.org/10.1080/019722497129278
DOI
ScienceOn
|
8 |
Schubert, P., "Extended web assessment method (EWAM): evaluation of electronic commerce applications from the customer's viewpoint", International Journal of Electronic Commerce, 7(2), pp. 51-80, 2003.
|
9 |
Oliver, R.L., "Measurement and evaluation of satisfaction process in retail settings", Journal of Retailing, 57(3), pp. 25-48, 1981.
|
10 |
Kotler, P., Marketing management, New Jersey: Prentice Hall, 2000.
|
11 |
Lee, Matthew KO, and Efraim Turban, "A trust model for consumer internet shopping", International Journal of electronic commerce, 6(1), pp. 75-92, 2001.
DOI
|
12 |
Palvou, P. A., "Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model", International Journal of Electronic Commerce, 7(3), pp. 101-134, 2003.
|
13 |
Oliver, R. L., and Bearden, W. O., "Crossover effects in the theory of reasoned action: A moderating influence attempt", Journal of Consumer Research, 12(3), pp. 324-340, 1985. DOI: http://dx.doi.org/10.1086/208519
DOI
ScienceOn
|
14 |
Gefen, D. "E-commerce: the role of familiarity and trust", Omega, 28(6), pp. 725-737, 2000. DOI: http://dx.doi.org/10.1016/S0305-0483(00)00021-9
DOI
ScienceOn
|
15 |
Gefen D., E. Karahanna and D. W. Straub, "Trust & TAM in Online Shopping: An Integrated Model", MIS Quarterly, 27(1), pp. 51-90, 2003.
DOI
|
16 |
Yousafzai, S. Y., Pallister, J. G., and Foxall, G. R., "A proposed model of e-trust for electronic banking", Technovation, 23(11), pp. 847-860, 2003. DOI: http://dx.doi.org/10.1016/S0166-4972(03)00130-5
DOI
ScienceOn
|
17 |
Liu, C. and Arnett, K. P., "Exploring the factors associated with Web site success in the context of electronic commerce", Information and Management, 38(1), pp. 23-33, 2000. DOI: http://dx.doi.org/10.1016/S0378-7206(00)00049-5
DOI
ScienceOn
|
18 |
Gefen, David, and Detmar W. Straub, "Consumer trust in B2C e-commerce and the importance of social presence: experiments in e-products and e-services", Omega, 32(6), pp. 407-424, 2004. DOI: http://dx.doi.org/10.1016/j.omega.2004.01.006
DOI
ScienceOn
|
19 |
Grabner-Krauter, Sonja, and Ewald A. Kaluscha, "Empirical research in on-line trust: a review and critical assessment", International Journal of Human-Computer Studies, 58(6), pp. 783-812, 2003. DOI: http://dx.doi.org/10.1016/S1071-5819(03)00043-0
DOI
ScienceOn
|
20 |
Lin, Hsiu-Fen, "The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context", Total Quality Management and Business Excellence, 18(4), pp. 363-378, 2007. DOI: http://dx.doi.org/10.1080/14783360701231302
DOI
ScienceOn
|
21 |
Udo, G. J. and Marquis, G. P., "Factors affecting e-commerce website effectiveness", Journal of Computer Information Systems, 42(2), pp. 10-16, 2002.
|
22 |
DeLone, W. H. and McLean, E. R., "The DeLone and McLean model of information systems success: a ten-year update", Journal of Management Information Systems, 19(4), pp. 9-30, 2003.
DOI
|
23 |
Barnes, B.R., Fox, M., and Morris, D.S. "Exploring the linkage between internal marketing,relationship marketing and service quality: A case study of a consulting organization", Total Quality Management & Business Excellence, 15(5-6), pp. 593-602, 2004. DOI: http://dx.doi.org/10.1080/14783360410001680080
DOI
ScienceOn
|
24 |
Zeithaml, V.A., Berry, L.L., and Parasuraman, A., "The behavioral consequences of service quality", Journal of Marketing, 60(2), pp. 31-46, 1996. DOI: http://dx.doi.org/10.2307/1251929
DOI
ScienceOn
|
25 |
Woodruff, R.B., "Customer value: The next source for competitive advantage", Journal of the Academy of Marketing Science, 25(2), pp. 139-153, 1997. DOI: http://dx.doi.org/10.1007/BF02894350
DOI
ScienceOn
|
26 |
Jeong, M., Oh, H., and Gregoire, M., "Conceptualizing web site quality and its consequences in the lodging industry" International Journal of Hospitality Management, 22(2), pp. 161-175, 2003. DOI: http://dx.doi.org/10.1016/S0278-4319(03)00016-1
DOI
ScienceOn
|
27 |
Bai, B., Law, R., & Wen, I., "The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors", International Journal of Hospitality Management, 27(3), pp. 391-402, 2008. DOI: http://dx.doi.org/10.1016/j.ijhm.2007.10.008
DOI
ScienceOn
|
28 |
Schmit, M.J., and Allscheid, S.P., "Employee attitudes and customer satisfaction: Making theoretical and empirical connections", Personnel Psychology, 48, pp. 521-536, 1995. DOI: http://dx.doi.org/10.1111/j.1744-6570.1995.tb01768.x
DOI
ScienceOn
|
29 |
Anderson, R.E., and Srinivasan, S.S., "E-satisfaction and e-loyalty: A contingency framework", Psychology & Marketing, 20(2), pp. 123-138, 2003. DOI: http://dx.doi.org/10.1002/mar.10063
DOI
ScienceOn
|
30 |
Kim, S., and Stoel, L., "Apparel retailers: website quality dimensions and satisfaction", Journal of Retailing and Consumer Services, 11(2), pp. 109-117, 2004. DOI: http://dx.doi.org/10.1016/S0969-6989(03)00010-9
DOI
ScienceOn
|
31 |
Devaraj S., M. Fan and R. Kohli., "Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics", Information Systems Research, 13(3), pp. 316-333, 2002. DOI: http://dx.doi.org/10.1287/isre.13.3.316.77
DOI
ScienceOn
|
32 |
Abbott, M., Chiang, K. P., Hwang, Y. S., Paquin, J., and Zwick, D., "The process of on-line store loyalty formation", Advances in Consumer Research, 27(1), pp. 145-150, 2000.
|
33 |
Ilyoo B. Hong and Bu-hyon Jeong, "A Comprehensive Model for Evaluating Internet Web Sites", Korean Management Science Review, 17(3), pp. 161-180, 2000.
과학기술학회마을
|
34 |
Ajzen, I., and Fishbein, M., Understanding attitudes and predicting social behaviour, Englewood-Cliffs, NJ: Prentice-Hall, 1980.
|
35 |
Flavian, C., Guinaliu, M., and Gurrea, R., "The role played by perceived usability, satisfaction and consumer trust on website loyalty", Information & Management, 43(1), pp. 1-14, 2006.
DOI
ScienceOn
|
36 |
Cronin Jr, J. J., and Taylor, S. A, "Measuring service quality: a reexamination", The journal of marketing, 56(3), pp. 55-68, 1992. DOI: http://dx.doi.org/10.2307/1252296
DOI
ScienceOn
|
37 |
Chaffey, D. and Williams Edgar, M., "Measuring online service quality", Marketing Online: Internet Marketing and e-Marketing Knowledge, 2002. DOI:www.marketing-online.co.uk/sqpap.htm
|
38 |
Van Riel, A. C., Liljander, V., and Jurriens, P., "Exploring consumer evaluations of e-services: a portal site", International Journal of Service Industry Management, 12(4), pp. 359-377, 2001. DOI: http://dx.doi.org/10.1108/09564230110405280
DOI
ScienceOn
|
39 |
Petersen, A., "Private matters: it seems that trust equals revenue, even online", The Wall Street Journal Europe, February 12, 8, 2001.
|
40 |
Urban, G. L., Sultan, F., and Qualls, W. J., "Placing trust at the center of your internet strategy", Sloan Management Review, 42(1), 2000.
|
41 |
Wingfield, N., and Rose, M. "Amazon is split on fees to plug books", The Wall Street Journal Europe, 8, 2001.
|
42 |
Westbrook, R. A, "Intrapersonal affective influences on consumer satisfaction with products", Journal of Consumer Research, 7, pp. 49-54, 1980. DOI: http://dx.doi.org/10.1086/208792
DOI
ScienceOn
|
43 |
Mersha, T. and Adlakha, V., "Attributes of service quality: the consumers' perspective", International Journal of Service Industry Management, 3(3), pp. 34-45, 1992. DOI: http://dx.doi.org/10.1108/09564239210015157
DOI
ScienceOn
|
44 |
Dabholkar, P. A., "Consumer evaluations of new technology-based self-service operations: an investigation of alternative models", International journal of research in marketing. 13(1), pp. 29-51, 1996. DOI: http://dx.doi.org/10.1016/0167-8116(95)00027-5
DOI
ScienceOn
|
45 |
Brady, M. K. and Cronin, J. J., "Some new thoughts on conceptualizing perceived service quality: a hierarchical approach", Journal of Marketing, 65(3), pp. 34-49, 2001. DOI: http://dx.doi.org/10.1509/jmkg.65.3.34.18334
DOI
ScienceOn
|
46 |
Oliver, R.L, A Behavioral Perspective on the Consumer. Irwin/McGraw-Hill, New York, NY, 1997.
|
47 |
Loiacono, E.T., WebQualt:a website quality instrument. Unpublished Doctoral Dissertation, University of Georgia, Athens. 2000.
|
48 |
Ilyoo B. Hong and Dongsan Kim, "An Empirical Study on the Website Quality Factors Affecting Revisit Intent in Domestic Online Shopping Malls", Korean Management Science Review, 23(1), pp. 43-61, 2006.
과학기술학회마을
|
49 |
Lim, Jae-Moon, "Study on the Effect of Wedding Hall Website' Quality on User Satisfaction, Trust and Intention to Purchase: Focus on Seoul & Kyunggi province", Korea Journal of Tourism and Hospitality Research, 27(2): 303-318. 2013.
|
50 |
Barnes, S.J., Liu, K., and Vidgen, R.T., "Evaluating WAP news sites: the WEBQUAL/M approach. Conference Paper at the Global Cooperation in the New Millennium", Conference Proceedings at the Global Cooperation in the New Millennium, The Ninth European Conference on Information Systems, Bled, Slovenia, June, pp. 27-29, 2001.
|
51 |
McGoldrick, P., Vasquez, D., Lim, T.Y., and Keeling, K., Cyberspace marketing: how do surfers determine website quality. In: Broadbridge, A. (Ed.), 10th International Conference on Research in the Distributive Trades. Institute for Retail Studies. University of Stirling, Stirling, Scotland, pp. 603-613, 1999.
|
52 |
Wolfinbarger, M., Gilly, M.C., "etailQ: dimensionalizing, measuring and predicting etail quality", Journal of Retailing, 79(3), pp. 193-198, 2003. DOI: http://dx.doi.org/10.1016/S0022-4359(03)00034-4
DOI
ScienceOn
|
53 |
Lee, Woo Jin, "An Empirical Study of the Influence of Entrepreneurship Education Quality and Career Choice Reasons on University Students' Entrepreneurial Intention", Doctoral Dissertation, Chung-Ang University, Seoul, Korea, 2013.
|
54 |
Parasuraman A, Zeithaml V and Malhotra A, "E-S-QUAL: A Multiple Item Scale for Assessing Electronic Service quality", Journal of Service Research, 7(3), pp. 213-234, 2005. DOI: http://dx.doi.org/10.1177/1094670504271156
DOI
ScienceOn
|
55 |
Parasuraman, A., and Grewal, D., "The impact of technology on the quality-value-loyalty chain: a research agenda", Journal of the academy of marketing science, 28(1), pp. 168-174, 2000. DOI: http://dx.doi.org/10.1177/0092070300281015
DOI
ScienceOn
|
56 |
Parasuraman, Zeithaml, and Berry, "SERVQUAL-A multiple-item scale for measuring consumer perceptions of service quality", Journal of Retailing, 64(1), pp. 12-40, 1988.
|
57 |
Min-Seok Pang & Woo-Jong Suh, "Developing a Comprehensive Set of Website Quality Dimensions through Literature Review", The e-Business Studies, 9(1), pp. 329-358, 2008.
DOI
|
58 |
Carman, J. M., "Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions", Journal of retailing. 66(1), pp. 33-55, 1990.
|
59 |
Korea Internet & Security Agency, 2012 Internet Use Statistics in Korea, 2012
|
60 |
Jae-Ok Yoo, "An Evaluative Study on the Websites Providing Culture Related Contents in Korea", Journal of the Korean BIBLIA Society for library and Information Science, 17(2), pp. 43-64, 2006.
과학기술학회마을
|
61 |
Chen, C. W. D., and Cheng, C. Y. J., "Understanding Consumer Intention in Online shopping: a respecification and validation of the DeLone and McLean model". Behaviour and Information Technology. 28(4), pp. 333-345, 2009. DOI: http://dx.doi.org/10.1080/01449290701850111
DOI
ScienceOn
|
62 |
Mcknight, D. H., Choudhury, V. and Kacmar C, "The impact of initial consumer trust on intentions to transact with a website: A trust building model", The Journal of Strategic Information Systems, 11(3), pp. 297-323, 2002. DOI: http://dx.doi.org/10.1016/S0963-8687(02)00020-3
DOI
ScienceOn
|