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http://dx.doi.org/10.5762/KAIS.2014.15.3.1311

Impact of emotional labor and stress coping behaviors on job strain in cosmetology industry workers  

Cho, Hee Sook (Department of Beauty Hair, Nursing, Shamyook Health University)
Kang, Lily (Department of Beauty Hair, Nursing, Shamyook Health University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.15, no.3, 2014 , pp. 1311-1317 More about this Journal
Abstract
This is a descriptive study that attempts to provide basic information for easing job strain and enhancing the efficiency of cosmetology industry workers by examining the effects that the emotional labor and stress-coping of cosmetology workers have on their job strain. As a result of a multiple regression analysis of the factors affecting the subjects job strain, their surface acting and problem-focused coping, unconcern coping, social support were seen as factors that accounted for 30% of their job strain. Of the emotional labor of the subjects, the external behaviors displayed positive correlations with job strain; and they showed negative correlations with problem-focused coping and social support. Concerning emotional labor, sincere behavior was found to have positive correlations with problem-focused coping, hoping, social support, positive coping and strain relieving. Based on the results of this study, it is deemed that, along with interventions for emotional labor, education and intervention programs for a healthy and positive stress coping are needed in regards to interventions for cosmetology professionals.
Keywords
Emotional labor; Stress coping; Job strain;
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Times Cited By KSCI : 3  (Citation Analysis)
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