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http://dx.doi.org/10.5762/KAIS.2014.15.12.7170

Effects of Emotional Labor, Job Satisfaction and Organizational Commitment on Turnover Intention in Nurses  

Yang, Jong-Hyun (Department of Medical Information & Administration, Jungwon University)
Jeoung, Kyu-Ho (Department of Healthcare Management, Cheongju University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.15, no.12, 2014 , pp. 7170-7178 More about this Journal
Abstract
This study examined relations of emotional labor, job satisfaction, organizational commitment and turnover intention in nurses. The subjects were 320 nurses in 5 general hospitals. The data was collected using a structured questionnaire from August 1 to 20, 2013 and analyzed with descriptive statistics, t-test, ANOVA, Pearson's correlation, and Hierarchical multiple linear regression analysis. The mean scores of the emotional labor level, job satisfaction level, organizational commitment, and turnover intention was $2.79{\pm}.66$, $3.05{\pm}.48$, $3.00{\pm}.53$, and $3.13{\pm}.66$, respectively. Positive correlations of the turnover intention with emotional labor were found. Negative correlations were observed among salary, job satisfaction, organizational commitment, and turnover intention. These results showed that nurses working at five general hospitals needed to minimize emotional labor to maintain a comparatively high level of job satisfaction, organizational commitment and decrease the turnover intention.
Keywords
Emotional Labor; Job Satisfaction; Organizational Commitment; Turnover Intention; Nurses;
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Times Cited By KSCI : 8  (Citation Analysis)
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