Browse > Article
http://dx.doi.org/10.5762/KAIS.2013.14.4.1663

A Study on the Development of Satisfaction Index in the Medical Tourism of Foreign Tourist  

Kim, Sa-Young (Department of Hotel & Tourism, Taegu Science University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.14, no.4, 2013 , pp. 1663-1674 More about this Journal
Abstract
The purpose of this study was a methodological research to develop an instrument to assess the medical tourism satisfaction of foreign tourist. A primary instrument with 63 questions was developed based on literature review. A group of experts revised individual questions and removed 9 irrelevant questions. This secondary instrument, then, was distriuted from Jury 1, 2012 to October 20, 2012. It was tested with 589 members of foreign tourist. After factor analysis on the final 42 questions, 7 factors were identified; quality of medical service, correspondance, tourism connection, sympathy, convenience, believability, and economical efficiency. The total variance explained was 60.9%. This instrument was statistically reliable and valid to measure medical tourism satisfaction of foreign tourist.
Keywords
Foreign Tourism; Medical Tourism; Satisfaction Index Development;
Citations & Related Records
연도 인용수 순위
  • Reference
1 C. F. Waltz, et. al., Nursing Reserch Design Statistis & Computer Analysis, F. A. Davis Company Philadelphia, 1981.
2 M. Pett, et. al., Making Sense of Factor Analysis, 2003.
3 R. E. Reidenbach, et. al., "Exploring Perceptions of Hospital Operations by a Modified SERVQUAL Approach", Journal of Health Care Marketing, Vol 10(4), pp.47-66. 1990.
4 E. Babakus, et. al., "An Empirical Assessment of the SERVQUAL Scale", Journal of Business Research, Vol 2, pp.253-268, 1992. DOI: http://dx.doi.org/10.1016/0148-2963(92)90022-4   DOI   ScienceOn
5 M. R. Bowers, et, al., "What Attributes Determine Quality and Satisfaction with Health Care Delivery?", Health Care Management Review, Vol 19(4), pp.49-55, 1994. DOI: http://dx.doi.org/10.1097/00004010-199423000-00006   DOI
6 M. Jun, et. al., "The Identification and Measurement of Quality Dimensions in Health Care: Focus Group Interview Results", Health Care Management Review, Vol 23(4), pp.81-96, 1998. DOI: http://dx.doi.org/10.1097/00004010-199810000-00007   DOI   ScienceOn
7 J. M. Carmen, "Consumer Perceptions of Service Quality: An assessment of the SERVQUAL Dimensions", Journal of Retailing, Vol 66(Spring), pp.33-55, 1990.
8 D. Y. Kwak, "A Study on Product Choice Attributes of Medical Tourists", Korea Journal of Tourism and Hospitality Research, Vol 25(4), pp.85-101, 2011.
9 J. H. Kim, et. al., "The Effects of Perceived Hospital Service Quality on the Patients' Satisfaction and Consequency Behavior", Journal of marketing management, Vol 9(1), pp.1-28, 2004.
10 S. M. Yun, et. al., "A study on the effects relation of medical service quality, service value and clients' satisfaction for the medical tourism", Journal of the Korea Service Management Society, Vol 10(1), pp.137-157, 2009.   DOI
11 J. E. Ware, et. al., "The Measurement and Meaning of Patient Satisfaction", Health Medical Care Services Review, Vol 1(1), pp.3-15, 1978.
12 S. R. Steiber, et. al., "Measuring and Managing Patient Satisfaction", pp.68-73, American Hospital Association Company, 1990.
13 S. Strasser, et. al., "Measuring Patient Satisfaction for Improved Patient Services", pp.146-151, Health Administration Press, 1991.
14 M. Avis, et. al., "Satisfying Solutions? A Review of Some Unresolved Issues in the Measurement of Patient Satisfaction", Journal Advanced Nursing, Vol 22, pp.316-322, 1995. DOI: http://dx.doi.org/10.1046/j.1365-2648.1995.22020316.x   DOI   ScienceOn
15 S. H. Lee, et. al., "A Study on the Patient Satisfaction Survey at the General Hospitals in Korea", Journal of Korean Society of Quality Assurance in Health Care, Vol 5, pp.1-14, 1998.
16 H. G. Lee, et. al., "The Effect of Quality of Medical Service on Medical Customer Satisfaction and Sustainable Medical Tourism", Korea Journal of Tourism Research, Vol 25(3), pp.279-296, 2010.
17 M. R. Lynn, "Determination and Quantification of Content Vality", Nursing Reserch, Vol 35(6), pp.382-385, 1986. DOI: http://dx.doi.org/10.1097/00006199-198611000-00017   DOI
18 A. Garcia-Altes, "The Development of Health Tourism Services", Annals of Tourism Research, Vol 32(1), pp.262-266, 2005. DOI: http://dx.doi.org/10.1016/j.annals.2004.05.007   DOI   ScienceOn
19 S. M. Lee, The Foundation of Factor Analysis, Kyoyookbook, 2000.
20 Y. L. Jang, "An Analysis on the Factors of Influence on Preference of Japanese Medical Tourists", Korea Journal of Tourism and Hospitality Research, Vol 25(4), pp.363-380, 2011.
21 Korea Health Industry Development Institute, 2011 Plan and Business Approach on Detention of Foreign Patients, 2011.
22 H. R. Kim, "Comparative Study for Importance and Preference of Medical Service Quality: Focused on Daejeon Metropolitan City", Korea Journal of Tourism and Hospitality Research, Vol 26(5), pp.115-129, 2012.
23 H. Y. Kim, "An Analysis on Influencing Factors to Activate the Medical Tourism Industry", Korea Journal of Tourism and Hospitality Research, Vol 23(4), pp.5-18, 2009.
24 P. J. Shelton, "Measuring and Improving Patient Satisfaction", pp.32-39, Jones & Bartlett Publishers, 2000.
25 D. S. Greeneich, et. al., "Patient Satisfaction Update: Research Applied to Practice", Applied Nursing Research, Vol 5(1), pp.43-48, 1992. DOI: http://dx.doi.org/10.1016/S0897-1897(05)80085-0   DOI   ScienceOn
26 E. M. Lee, "Medical Tourism Selection Attributes and Development Strategy for Daegu", Korean Tournal of Tourism Research, Vol 24(2), pp.109-125, 2009.
27 J. A. Hall, et. al., "Meta Analysis of Satisfaction with Medical Care : Description of Research Domain and Analysis of Overall Satisfaction Levels", Soc Sci Med, Vol 27, 1988. DOI: http://dx.doi.org/10.1016/0277-9536(88)90012-3   DOI   ScienceOn
28 M. K. Kim, et, al., "The Exploratory Study on Development of Medical Tourism Product in Korea", Journal of Tourism Sciences, Vol 32(6), pp.431-447, 2008.
29 J. S. Park, "The Causal Relationship of Hospital Inpatient's Perceived Quality, Satisfaction, Service Value, and Intention to Revisit", Korean journal of hospital management, Vol 7(4), pp.123-151, 2002.
30 M. K. Kim, "Determinants of Participation Intention in Medical Tourism to Korea", Korean Tournal of Tourism Research, Vol 24(6), pp.213-232, 2010.
31 A. Parasuraman, et. al., "SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality", Journal of Retailing, Vol 64(Spring), pp.12-40, 1988.