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http://dx.doi.org/10.5762/KAIS.2013.14.12.6275

The patient satisfaction of medical services and the revisiting intention in a public hospital  

Wang, Mee-Suk (Department of Nursing, Seoul Medical Center)
Lim, Nan-Young (College of Nursing, Hanyang University)
Jeong, Hyeon-Cheol (Department of Nursing, Sahmyook University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.14, no.12, 2013 , pp. 6275-6283 More about this Journal
Abstract
The aim of this study was to provide the basic data for the betterment of public medical services. A questionnaire survey on the quality of the services and the intention of revisiting the hospital was administered to 330 patients in a public hospital located in Seoul. The mean satisfaction of hospital medical services was 4.11, whereas that of the revisiting intention was 3.94. The relationship between the satisfaction of medical services and the intention of revisiting was significant (t=11.335, p<.001). The intention of revisiting increased with increasing satisfaction of medical services of a hospital. Therefore, to enhance satisfaction, a hospital should identify the needs of people looking for a public hospital, increase rapport with the neighboring communities, and provide public amenities.
Keywords
Hospital revisiting intent; Patient satisfaction; Public hospitals;
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