Browse > Article
http://dx.doi.org/10.5762/KAIS.2012.13.1.236

A Study on the Medical Services Satisfaction of Cancer Patients in Busan Area  

Kim, Byeong-Gun (Dept. of Health Administration, Inje University)
Yang, Jong-Hyun (Dept. of Health Administration, Inje University)
Chang, Dong-Min (Dept. of Health Administration, Inje University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.13, no.1, 2012 , pp. 236-246 More about this Journal
Abstract
Hospital out-shopping by local patients has become more popular. In particular, many cancer patients have visited hospitals in the capital area to get better medical services regardless of how far the hospitals are from their home. However this kind of hospital out-shopping may discontinue medical treatment and cause a waste of medical resources including manpower. In addition, it creates additional economic and social expenses such as caretakers' transportation and lodging expenses. It is necessary to study patients who would take the medical treatment in Busan go to Seoul for better medical services are more satisfied based on objective data. For this, a questionnaire survey has been performed against 223 cancer patients who had a surgery in Busan and 187 patents who had an operation in Seoul. According to the survey, the patients who had an operation in the capital area(Group A) were more satisfied than the patients who had a surgery in Busan(Group B) in terms of convenience facilities, doctors' competence. However the Group A was very dissatisfied in terms of accessibility and satisfaction on overall medical services.
Keywords
Cancer Patients; Medical Services Satisfaction; Patient Out-shopping;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Bae SK, et al., "A Study on Major Factors on Patient Satisfaction of General Hospitals in Korea", Korean Journal of Hospital Management, Vol.10, No.2, pp.26-44, 2005.   과학기술학회마을
2 Kang AG, "An Analysis of the Equity in Health Service Utilization with the Regional Distribution of Health Care Resources", Korean Social Security Studies, Vol.23, No.2, pp.189-219, 2007.
3 Tai W-TC, Porell FW, Adams EK, "Hospital Choice of Rural Medicare Beneficiaries: Patient, Hospital Attributes, and the Patient-Physician Relationship", Health Services Research, Vol.39, pp. 1903-1922, 2004.   DOI   ScienceOn
4 Adams EK, Wright GE, "Hospital Choice of Medicare Beneficiaries in a Rural Market: Why Not the Closest?", The Journal of Rural Health, Vol.7, No.2, pp.134-152, 1991.   DOI   ScienceOn
5 Donabedian A, "The quality of care: how can it be assesed?" Journal of American Medical Association, Vol.260, No.12, pp.1743-1748, 1988.   DOI   ScienceOn
6 Liu J, Bellamy GR, McCormick M, "Patient Bypass Behavior and Critical Access Hospitals: Implication for Patient Retention", The Journal of Rural Health, Vol.23, No.1, pp.17-24, 2007.   DOI   ScienceOn
7 Pascoe GC, "Patient satisfaction in primary health care: a literature review and analysis" Evaluation Program, Vol.6, pp.185-210, 1983.   DOI   ScienceOn
8 Roh CY, Moon MJ, "Nearby, but Not Wanted? The Bypassing of Rural Hospitals and Policy Implications for Rural Health Care Systems", The Policy Studies Journal, Vol.33, No.3, pp.377-394, 2005.   DOI   ScienceOn
9 Varkevisser M, "Why do patients bypass the nearest hospital? An empirical analysis for orthopaedic care neurosurgery in the Netherlands", The European Journal of Health Economics, Vol.8, No.3, pp.287-295, 2007.   DOI   ScienceOn
10 Vouri H, "Quality Assurance of Health Services", Regional Office for Europe WHO, 1982.
11 Lee SH, et al., "Comparative Analysis of Models for Measuring Consumer Satisfaction in Health Care Organization", The Korean Society for preventive Medicine, Vol,34, No.1, pp.55-60, 2001.   과학기술학회마을
12 Kim JH, et al., "Health Impact Assessment of High Speed Train(KTX) in Korea", KIHASA & SNU, 2008.
13 Chang DM, "A study on Utilization Behavior of Cancer Patients" Korea Public Health Association, Vol.24, No.2, pp.106-117, 1998.
14 Kang SH, Kim YM, "A Study on Utilization of non-residential area hospitals in Inpatient", J. of the Korea Academia-Industrial Cooperation Society, Vol.10, No.11, pp.3444-3450, 2010.   과학기술학회마을   DOI
15 Park IS, Lee DH, "A Study on Medical Utilization by Area: Focused on Health Insurance Data", Institute of National Health Insurance Policy, 2010.
16 Ministry of Health & Welfare, Health & Welfare Statistics, 2010.
17 Busanilbo. 2009. 8. 12 (www.busan.com)
18 Ware JE, "Defining and measuring patient satisfaction with medical care", Evaluation and Program Planning, Vol.6, pp.247-263, 1983.   DOI   ScienceOn