Browse > Article
http://dx.doi.org/10.5762/KAIS.2012.13.12.5721

The Effect of Customers' Participation and Satisfaction on Performance of IT Project  

Kang, Sora (Division of Entrepreneurship, Hoseo University)
Kim, Min Sun (Dept. of Distribution Management, Hyupsung University)
Kim, Myung-Jin (Digital Marketing Team, LG CNS)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.13, no.12, 2012 , pp. 5721-5727 More about this Journal
Abstract
In this study, we examine the effect of customers's participation and satisfaction on performance of IT project. This study collected data from the project team members of the next-generation internet banking project in K Bank. We found that customers's participation has positive effect on their satisfaction of IT project and the satisfaction also has a positive influence on performance of IT project. Implications and directions for future research are discussed.
Keywords
Customers' Participation; Satisfaction; Performance; IT Project;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Aladwani, A.M., "An Integrated Performance Model of Information Systems Projects," Journal of Management Information Systems, Vol. 19, pp. 185-210, 2002.
2 Barki, H. and J. Hartwick, "Interpersonal Conflict and its Management in Information System Development," MIS Quarterly, pp. 195-228, 2001, Article(CrossRefLink)
3 Cohen, D.V., "Resisting The Right Stuff: Barrier to Business Ethics Consultation," Academy of Best Papers Proceedings, pp. 155-159, 1992.
4 Cooprider, J.G. and J.C. Henderson, "Partnership Between Line and IS Managers: A Management Model," Working Paper 90-71, Boston University, 1990.
5 Erez, M., and Kanfer, F.H. "The Role of Goal Acceptance in Goal Setting and Task Performance," Academy of Management Review, Vol. 8, pp. 454-463, 1983, Article(CrossRefLink)
6 Fornell, C., and Larcker, D.F. "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, Vol. 48, pp. 39-50, 1981, Article(CrossRefLink)
7 Gill D.L., Gross, J.B., and Huddleston, S., "Participation Motivation in Youth Sport," International Journal of Sport Psychology, Vol. 14, pp. 1-13, 1983.
8 Goldstein, I.L.,"Critical Training Issues: Past, Present, and Future." In Training and Development in Work Organizations: Frontiers of Industrial and Organizational Psychology. Ed. I. Goldstein. San Francisco: Jossey-Bass, pp. 1-21, 1989.
9 Guinan, P.J., Cooprider, J.G. and Faraj, S., "Enabling Software Development Team Performance during Requirements Definition: A Behavioral versus Technical Aapproach," Information Systems Research, Vol. 9, No. 2, pp. 101-124, 1998, Article(CrossRefLink)   DOI
10 Hackman, J.R., "Is Job Enrichment just a Fad?," Harvard Business Review, pp. 129-138, 1975.
11 Harter, J.K., Schmidt, F.L., and Hayes, T.L., "Business-unit-level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-analysis," Journal of Applied Psychology, Vol. 87, pp. 268-279, 2002, Article(CrossRefLink)   DOI
12 Judge, T.A., Thoresen, C.J., Bono, J.E., and Patton, G.K., "The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review," Psychological Bulletin, Vol. 127, pp. 376-407, 2001, Article(CrossRefLink)   DOI
13 Kim, E.H. and Kim, H.Y., "The Effects of the Project Managers' Competency and Leadership Style on the Performance and the Customer Satisfaction of SI Projects," IJMS, Vol. 31, No. 4, pp. 157-179, 2006.
14 Kim, S.Y. and Jang, Y.H., "The Study of the Management level and Core Functions of PMO for Improving Performance of IS Development Project," Journal of Information Systems, Vol. 15, No. 4, pp. 1-22, 2006.   DOI
15 Kohli. A.K. and B.J. Jaworski, "Market Orientation: The Construct Research Propositions and Managerial Implications," Journal of Marketing, Vol 54, pp. 1-18, April, 1990, Article(CrossRefLink)
16 Kraut, R. and Streeter, L., "Coordination in Large Scale Software Development," Communications of the ACM, Vol. 38, No. 3, pp. 69-81, 1995, Article(CrossRefLink)   DOI   ScienceOn
17 Kubr, M., Management Consulting: A Guide to the Profession 4th. edition Geneva: ILO., 2002.
18 Locke, E.A., The Nature and Cause of Job Satisfaction, In M.D. Dunette (ed), Handbook of Industrial and Organizational Psychology, pp. 1297-1349, Palo Alto, C.A.: Consulting Psychologists Press. 1976.
19 Lee, J.R. and Suh, K.S., "A Study on Determinants of Participants' Satisfaction in Information System Development Project: Focused on Outsourcing Project Participants' Satisfaction," Information Systems Review, Vol. 8, No. 1, pp. 203-222, 2006.
20 Leonard-Barton, D. "Implementation as Mutual Adaptation of Technology and Organization," Research Policy, Vol. 17, No .5, pp. 251-267, 1988.   DOI   ScienceOn
21 Lyytinen, K. and Hirschheim, R.A., "Information Systems Failure: A Survey and Classification of The Empirical Literature", In Oxford Surveys in Information Technology, Vol. 4 (Ed. Zorkoczy, P. I.) Oxford University Press, Oxford, pp. 257-309, 1987.
22 Lyytinen, K., "Expectation Failure Concept and Systems Analysts' View of Information System Failure: Results of an Exploratory Study," Information & Management, Vol. 14, No. 1, pp. 45-56, 1988, Article(CrossRefLink)   DOI   ScienceOn
23 Nidumolu, S.R., "A Comparison of the Structural Contingency and Risk-based Perspectives on Coordination in Software Development Projects," Journal of MIS, Vol. 13, No. 2, pp. 77-113, 1996.
24 Nidumolu, S.R., "The Effect of Coordination and Uncertainty on Software Project. Performance: Residual Risk as an Intervening variable," Information Systems Research, Vol. 6, pp. 191-219, 1995, Article(CrossRefLink)   DOI   ScienceOn
25 Miller, J., and B.A. Doyle, "Measuring the Effectiveness of Computer-Based Information Systems in the Financial Services Sector", MIS Quarterly, Vol. 11, pp. 107-124, 1987, Article(CrossRefLink)   DOI   ScienceOn
26 POSCO PI Project Team, Digital POSCO, 21 Century Books, 2001.
27 Nonaka, I. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, Vol. 5, No. 1, pp. 14-37, 1994, Article(CrossRefLink)   DOI   ScienceOn
28 Park, J.H., Kang, S., Chun, H.S., "An Interpretive Case Study on the Relationships among the Factors for the Successful Implementation of a Strategic Planning Consulting Project," Journal of Business Research, Vol. 22, No. 4, pp. 335-377, 2007.
29 Pinto, J.K. and Prescott, J.E., "Planning and Tactical Factors in the Project Implementation Process," Journal of Management Studies, May, pp. 207-327, 1990.
30 Rivard, S., Lebrun, P. and Talbot, J. "Measuring the Quality of User-developed Applications," Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, 1997, Article(CrossRefLink)
31 Saane, N., Sluiter, J.K., Verbeek, J.H.A.M., and Frings-Dresen, M.H.W., "Reliability and Validity of Instruments Measuring Job Satisfaction-A Systematic Review," Occupational Medicine, Vol. 53, Iss. 3, pp. 191-200, 2003, Article(CrossRefLink)   DOI
32 Sege, G.H., Introduction to Motor Behavior: A Neuro psychological Approach, Reading, MA: Addison-Wesley, 1977.
33 Shapiro, E.C., Eccles, R.G., and Soske, T.L., "Consulting: Has the Solution become Part of the Problem?," Sloan Management Review, pp. 89-95, 1993.
34 Shen, Y., "A Meta-analysis of Role Ambiguity and Role Conflict on IS Professional Job Satisfaction," Proceedings of the 38th Hawaii International Conference on System Sciences, 263b. 2005, Article(CrossRefLink)
35 Siguaw, J.A., Brown, G., and Widing, R.E., "The Influence of the Market Orientation of the Firm on Sales Force Behavior and Attitudes," Journal of Marketing Research, Vol. 31, No. 1, pp. 106-116, 1994, Article(CrossRefLink)   DOI   ScienceOn
36 Thibaut, J., and Walker, L. Procedural Justice. Hillsdale, NJ: Law-rence Erlbaum, 1975.
37 Spreitzer, M.G. "Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation," Academy of Management Journal, Vol. 38, No. 5, pp. 1442-1465, 1995, Article(CrossRefLink)   DOI   ScienceOn
38 Suh, C.K., Jeong, E.H., "The Effect of Project Risk and Risk Management on Software Development Project Performance," APJIS, Vol. 13, No. 2, pp. 199-217, 2003.
39 The Standish Group International, CHAOS: A Recipe for Success The Standish Group International, 1999.
40 Williams, A.P.O. and Woodard, S., The Competitive Consultant: A Client-oriented Approach for achieving Superior Performance, The Macmillian Press Ltd., 1994.
41 Yang, H.D., Kim, M.J., and Kang, S., "The Effect of PL Leadership and Characteristics of Project on Project Participants' Satisfaction and Performance," Asia Pacific Journal of Information Systems, Vol. 20, No. 4, pp. 53-79, 2010.   DOI