Browse > Article
http://dx.doi.org/10.5762/KAIS.2011.12.7.3046

Analysis of satisfaction with the service user senior center Focused on senior welfare center Gangseo-gu & Eunpyong-gu  

Kim, Sek-Gooen (Social Welfare., Korea International Culture University of Graduate)
An, Hong-Seon (Social Welfare., Korea International Culture University of Graduate)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.12, no.7, 2011 , pp. 3046-3052 More about this Journal
Abstract
This study, continuing education programs and elderly welfare center in order to verify the source of satisfaction perceived elderly welfare center services for the elderly aged 60 or over to use the various welfare services for elderly, distribute the questionnaire with the permission of the welfare centers, utilizing a material portion 175. This study used PASW 18.0 program on the collected data and for data analysis, detailed statistical analysis methods used were t-test and One-way ANOVA. Gender were observed in higher overall satisfaction of a man, granted a high degree of satisfaction lower age, education elementary school, at least university graduates, found that satisfaction is high. In health, become clear that the more satisfied the more you health, spending money a month it became clear that the more satisfied the elderly to be used about 300,000 won to 500,000 won use period found that the elderly were more satisfied if less than one year and more than three years. In the region, Gangseo-gu is found to be slightly higher overall satisfaction with services than the Eunpyong-gu.
Keywords
Social welfare services; Senior welfare center; SERVQUAL model;
Citations & Related Records
연도 인용수 순위
  • Reference
1 YuSamHui, "A Study on SERVQUAL in Social Work Service", KCA, Vol.5 No.1, pp. 177-228, 2004.
2 Ministry of Health & Welfare, 2011 Senior Health and Welfare Information, 2011.
3 Duffy, Jo Ann, Michael Duffy, William E. Kilbourne, "A Comparative Study of Resident, Family, And Administrator Expectation for Service Quality in Nursing Homes", Health Care Mangement Review, 26(3), pp. 75-83, 2001.   DOI   ScienceOn
4 MoonsShinYong․YoonKiChan, "An Analysis of the Performance of Social Welfare Service" -focused on the methods of DEA and SERVQUAL-, Korean Public Administration Review, Vol.38 No.6, pp. 201-224, 2004.
5 KangHojin, "The Determinants of Citizen's Satisfaction Index with Cultural Welfare Services", Korean Public Administration Review, Vol.38 No.2, pp. 23-40, 2004.
6 OhChangGuen, "The Study of Social Welfare Center' Service Evaluation Using SERVQUAL Model", The Journal of Pubic Welfare Admimistration, Vol.16 No.2, pp.199-226.
7 YuSamHui, "A Study on SERVQUAL in Social Work Service", KCA, Vol.5 No.1, pp. 177-228, 2004.
8 YuSamHui, "A Study on SERVQUAL in Social Work Service", KCA, Vol.5 No.1, pp. 177-228, 2004.