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http://dx.doi.org/10.5762/KAIS.2010.11.6.2046

A Study on Structural Relationships among Emotional Labor, Job Stress and Turnover Intention  

Ryu, Woong-Geol (Dept. of Tourism management, JeJu National University)
Kang, Moon-Sil (Dept. of Business Administration, JeJu National University)
Kang, Ae-Yang (Dept. of Business Administration, JeJu National University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.11, no.6, 2010 , pp. 2046-2053 More about this Journal
Abstract
This study reviewed the previous research materials and made a positive investigation to identify the structural interrelation of caddies' emotional labor, job stress and turnover intention. Some analytical findings are as follows: First, the job stress increases in proportion as the emotional labor. Second, the turnover intention is not in proportion as the frequency of emotional display or the subordinate element of the emotional labor but the degree of the emotional expression and dissonance. Third, the turnover intention is in proportion as the job stress. In other words, the higher the emotional labor, the more the job stress and turnover intention. Consequently, the caddies should be highly qualified to express themselves according to their job conditions. Also, the stronger the caddies' job stress, the more their turnover intention. It is necessary to use the leadership to relieve the job stress and motivate the caddies to have the pride. My solution will have a positive effect on lessening the job stress and turnover intention.
Keywords
Emotional Labor; Job Stress; Turnover Intention;
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