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http://dx.doi.org/10.5762/KAIS.2010.11.2.727

Factors Influencing on Medical Service Satisfaction of Patients Utilizing a Day-Case Surgery Center in Korea  

Lee, Seong-Ran (Division of Health, Kongju National University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.11, no.2, 2010 , pp. 727-732 More about this Journal
Abstract
This study was attempted to identify the factors relating to the medical service satisfaction on the patients utilizing a day-case surgery center in Korea. A questionnaire survey was conducted to patients were utilizing a day-surgery center, independently operated by one general hospital from January 13 to February 13, 2009. The results of this study can be summarized as follows. First, in the characteristic related with health and medical situations, day-surgery patients had little experience with surgery or hospitalizing and much interest in their health. Secondly, there were significant differences in regard to the quality of medical service for surgery waiting time and surgery time(p<0.05). Thirdly, multiple regression analysis revealed that age and level of education affected patients perception of day surgery(p<0.05). In conclusion, in order to increase the rate of day-surgery, it is necessary to give information about the advantages of day-surgery center and preoperative education.
Keywords
Medical service; Satisfaction; Day-surgery center; Education;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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