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Fuzzy AHP Approach to TQM Strategy Evaluation  

Tseng, Ming-Lang (Department of Business Administration, Ming-Dao University)
Lin, Yuan-Hsu (Department of Business Administration, Ming-Dao University)
Chiu, Anthony SF (Department of Industrial Engineering, De La Salle University-Manila)
Chen, Chia Yi (Department of Finance, Ming-Dao University)
Publication Information
Industrial Engineering and Management Systems / v.7, no.1, 2008 , pp. 34-43 More about this Journal
Abstract
In recent years, many electronics producing firms have looked upon total quality management (TQM) strategy as a means by which they could maintain competitive advantage. This empirical research evaluates TQM strategic factors in order to determine the critical success factors in environmental uncertainty. Fuzzy analytic hierarchy process (FAHP) is the proposed research methodology to discuss and tackle the different decision criteria like effective leadership, people management, customer focus, strategic plan and process management, being involved in identifying the TQM strategic critical success factors with uncertainty. The result shows that effective leadership is the most critical success factor in TQM strategy.
Keywords
Total Quality Management; Fuzzy Analytical Hierarchy Process;
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