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Services Innovation : Research Framework and Research Issues  

Kim, Kwang-Jae (Department of Industrial and Management Engineering, POSTECH)
Hong, Yoo-S. (Department of Industrial Engineering, Seoul National University)
Shin, Dong-Min (Department of Industrial and Management Engineering, Hanyang University)
Cho, Nam-Wook (Department of Industrial and Information Systems Engineering, Seoul National University of Technology)
Jung, Jae-Yoon (Department of Industrial Engineering, Kyung Hee University)
Lee, Yeon-Hee (Technology Innovation and Management Graduate Program, POSTECH)
Park, Ha-Young (Department of Industrial Engineering, Seoul National University)
Hong, Jung-Wan (Department of Industrial and Systems Engineering, Hansung University)
Kang, Wan-Mo (Department of Mathematical Sciences, KAIST)
Shin, Ha-Yong (Department of Industrial and Systems Engineering, KAIST)
Publication Information
Journal of Korean Institute of Industrial Engineers / v.35, no.4, 2009 , pp. 226-247 More about this Journal
Abstract
The competitiveness of the service sector is driven by its productivity. Services innovation is essential to enhancing service productivity. This paper first presents a framework for services innovation. The framework consists of three main phases of a service lifecycle (namely, service development, service operation, and service improvement), which are supported by IT infrastructure and service R&D management functions. This paper then identifies major research issues that should be investigated in the near future. The current issues of three representative service industries (namely, healthcare service, telecommunications service, and financial service) are also discussed.
Keywords
Services Innovation; Service Development; Service Operation; Service Improvement; Service R&D;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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