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Development of An Ergonomic Product Development Process Reflecting Quantified Customer Preference  

Im, YoungJae (Department of Industrial Systems and Information Engineering, Korea University)
Jung, Eui S. (Division of Information Management Engineering, Korea University)
Park, SungJoon (Department of Industrial and Management Engineering, Namseoul University)
Publication Information
Journal of Korean Institute of Industrial Engineers / v.34, no.1, 2008 , pp. 66-78 More about this Journal
Abstract
In the past, Manufacturers used to determine the quality of products, but the trend of today's market becomesmore into customer-driven. As a result, demands from customers are becoming more diverse and complicated,and most companies are obligated to meet their needs. As one of the effort to achieve their satisfaction,companies are now emphasizing activities to find out what customers specifically want and extract voice ofcustomer(VOC). This study attempts to develop an ergonomic product development process as a method tomaximally reflect the VOC. In order to meet this goal, ergonomic design guidelines, which are possible to beclassified according that user's human characteristics, will be recommended. Even now, there are numerousdesign guidelines already existing in the ergonomics literature. However, it is not realistically feasible to reviewall of those guidelines, and some of them are even conflicting with each other. Therefore, in this paper, theproduct development process, which prioritizes the human characteristics that reflect customer needs and appliesthe design guidelines that meet the most important ones, will be suggested. Finally, the research was described toshow the validity of the product development process through an example of a mobile phone development case.
Keywords
Voice of Customer; Product Development Process; Human Characteristics;
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