Browse > Article

Elevating Quality in the Public Service through 6 Sigma : Experiences of Korean Intellectual Property Office  

Jeong, Seon-Ung (Innovation Planning Team, Korean Intellectual Property Office)
Shin, Sang-Kon (Innovation Planning Team, Korean Intellectual Property Office)
Publication Information
Journal of Korean Institute of Industrial Engineers / v.32, no.4, 2006 , pp. 358-368 More about this Journal
Abstract
The significance of intellectual property in the knowledge-based society has been increasing and as a result, the patent customer's demand for a top quality patent administration service has increased as well. Therefore, Korean Intellectual Property Office(KIPO) adopted 6 sigma as a tool for KIPO's innovation to improve the quality of patent administration and enhance customer satisfaction. KIPO's steadfast promotion of 6 sigma resulted in many successful outcomes such as improvement of policy and service process from customer's point view, streamlining the administrative procedures, increased work efficiency, capability enhancement of core personnel, and so on. Since 6 sigma has proved itself to be equipped with features suitable for innovation in public sector, it can be used as an extensible innovation tool to meet the challenges in rapidly changing administration environment and to achieve a competitive edge.
Keywords
Six Sigma; Innovation; Patent Administration; Public Service; Koran Intellectual Property Office(KIPO);
Citations & Related Records
연도 인용수 순위
  • Reference
1 Yun, Y. S. and Jeong, Y. Y. (2003), Service 6 Sigma 101, Nemobooks, Seoul, Korea
2 Presidential Committee on Government Innovation & Decentralization (2005), Innovation and Decentralization of the Participatory Government, Presidential Committee on Government Innovation & Decentralization
3 Rho, J. B., Lee, P. H. and Lee, S. H. (2005), Service Innovation Engine, Six Sigma, Samsung Economic Research Institute, Seoul, Korea
4 Bae, Y. I. and Cho, Y. K. (2005), The Present and Future of Six Sigma, CEO Information, No. 516, Samsung Economic Research Institute