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BPM-based Six Sigma : Concepts and Procedural Model  

Kim, Kwang-Jae (Department of Industrial and Management Engineering, Pohang University of Science and Technology)
Yook, Jin-Bum (Department of Industrial and Management Engineering, Pohang University of Science and Technology)
Kim, Kwang-Soo (Department of Industrial and Management Engineering, Pohang University of Science and Technology)
Publication Information
Journal of Korean Institute of Industrial Engineers / v.32, no.4, 2006 , pp. 314-322 More about this Journal
Abstract
Despite its brilliant success, Six Sigma has suffered from two shortcomings, namely, the lack of a systematic method to identify the right projects in the "Define" stage and to sustain the improvement in the "Control" stage. The integration of Six Sigma and Business Process Management(BPM) seems to be a promising way to overcome the shortcomings of Six Sigma. This paper first reviews the existing efforts on this issue, and then proposes a framework for an effective integration of Six Sigma and BPM. The framework consists of five phases - DEFINE, EXECUTE, MONITOR, ANALYZE, and IMPROVE(DEMAI). A detailed description on the procedural model is also presented.
Keywords
Six Sigma; Business Process Management(BPM); Procedural Model; Process Improvement; Process Monitoring; Process Management;
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