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http://dx.doi.org/10.18807/jsrs.2022.12.3.070

An Exploratory Study on the Relationship with Previous Project Risk Evaluation and Project Performance  

Hosnag, Kim (POSCO ICT RM Group, Majored in technology start-up, Gachon University)
Kyungsik Yang (ICT Biz Digital Group in SK Holdings C&C, Graduate School of MIS, Kookmin University)
Publication Information
Journal of Service Research and Studies / v.12, no.3, 2022 , pp. 70-92 More about this Journal
Abstract
Project risk assessment is the most important activity performed at the beginning of a project because it can judge the performance of the project in advance. In this study, We were evaluated risk with traditional risk factors such as technology and schedule, etc, and Indirect risks factors such as financial, strategic, and special risks. and then, we analyzed what kind of relationship these risk evaluation factors have on business performance and customer satisfaction. As a result of the research, it was found that the risk evaluation items had a relationship with performance and customer satisfaction. However, It is possible that the performance may differ depending on how risks are managed after risk assessment. Therefore, follow-up studies should be conducted, including information on risk management practices. This study is meaningful that presenting practical risk evaluation items and at the same time identifying the relationship with performance. We plan to further the study in future studies including the evaluation of risk management process.
Keywords
Project Risk; Risk Management; Previous Risk Evaluation; Project Performance; Customer Satisfaction;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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