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http://dx.doi.org/10.18807/jsrs.2020.10.3.081

A study on the effect of entrepreneurship and CEO competency on management performance of SME managers in the service economy era  

An, Sehong (Duklim Co., Ltd.)
Kim, Hyunsoo (School of Business Administration, Kookmin University)
Publication Information
Journal of Service Research and Studies / v.10, no.3, 2020 , pp. 81-101 More about this Journal
Abstract
Humanity has reached the age of service economy. A new economy requires new management. The chief executive of new management is the CEO. The results of management decision-making are reflected in the company's performance, and are the basis for future growth engines. This study empirically analyzed the effect of CEO competence, corporate orientation, and management performance of small and medium-sized mid-sized business managers on each other. In the study, a hypothesis was established between eight variables. In addition, the relationship between corporate orientation and CEO competency, which has not been studied, was also identified. Set personal effectiveness, willingness to innovate, opportunity recognition, information perception, relationship formation, business management, leadership, organizational culture, and human resource management as measures of CEO competency. After defining the operation in accordance with this study, the analysis was conducted. As a result of the analysis, corporate orientation did not produce a meaningful result in management performance. And CEO competency showed a positive (+) effect on management performance. It can be judged that the CEO variable, a management variable, had a positive effect on management performance. Also, there was a significant result in the relationship between corporate orientation and CEO competency. Innovativeness, initiative, and risk-taking have positive implications for CEO competency. Lastly, corporate orientation showed statistically significant results on management performance through the mediation of CEO competency. It is worth noting the results of this study in that the time of the study was the timing of the global pandemic (fendermic) of the COVID19 virus. In the future, in-depth research is needed on the relationship between CEO-related factors and management performance in a more changed economic environment.
Keywords
Service Economy; Entrepreneur Orientation; CEO Competency; Management Performance; Innovation Mind; Proactiveness;
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Times Cited By KSCI : 5  (Citation Analysis)
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