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http://dx.doi.org/10.18807/jsrs.2017.7.4.083

The Effects of Servant Leadership on Subordinates' Trust in Leader and Job Engagement: A Suggestion for Context-Specific Leadership  

Bang, Na Hyung (Graduate of MBA, Sogang University)
Bang, Yong Tae (Pai Chai University)
Publication Information
Journal of Service Research and Studies / v.7, no.4, 2017 , pp. 83-107 More about this Journal
Abstract
The purpose of this study is to suggest a customized servant leadership by exploring the effects of stewardship and community building factors on the subordinates' trust in leader of lower hierarchy and their job engagement. Regression analysis showed that stewardship is higher than community building in terms of its influence on job engagement, while community building outstrips stewardship in terms of trust in leader. Specifically, two items of stewardship factor - valuing the opinions of the subordinates in decision-making, and sacrificing without giving priority to the leader's self-interest - influenced the subordinates' trust in their leader. Of the items in community building, cooperating rather than competition, abiding by the principles in performing the work, the leader's not seeking recognition or compensation, and giving the subordinates the necessary authority to perform their work put impacts on the subordinates' trust in the leader, as well. As for job engagement, helping subordinates grow and develop, and, if necessary, taking the risk of challenging the job have a significant impact. Among the items of community building, it was found that the leader's not seeking recognition or compensation, and keeping the principles strictly in performing her duties promote job engagement. Based on these results, we propose to managers of human resources department the selection and training of tailored talents to meet the environmental characteristics of each organization, while avoiding programs for hiring and training personnel equipped with the uniform qualities of servant leadership.
Keywords
Servant Leadership; Stewardship; Community Spirit; Trust; Job Engagement; Air Transportation Service; Customized Leadership;
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