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http://dx.doi.org/10.18807/jsrs.2016.6.4.035

An Analysis of the Importance of the Success Factors in Operation Stage of ERP System  

Yi, Seon Gyu (Seoul Venture University, Department of Convergence Industry)
Publication Information
Journal of Service Research and Studies / v.6, no.4, 2016 , pp. 35-45 More about this Journal
Abstract
This study derives the critical success factors through discussion of expert group in operation stage of ERP system that is suggested by the prior study. Relative importance of the derived critical success factors are analyzed using Analytic Hierarchy Process(AHP). In the first layer of the hierarchy, organizational/ human resource factors are appeared to be the most important factors. In the second layer of the hierarchy, CEO support is evaluated as the most important success factor considering the weight of the 1st layer of the hierarchy followed by process optimization, change management, support of the operation department, and maintenance of process innovation organization. This study suggests that, in order to maximize the introducing effect, continuous support and attention of management is not the only requirement. Proper change management to handle the internal environment change caused by the introduction of the ERP system, support of operation department dedicated to ERP system, and separate department for continuous innovation of process are also required.
Keywords
ERP system; operation stage; success factors; organizational/human resource factors; CEO support;
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