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http://dx.doi.org/10.18807/jsrs.2016.6.2.117

Influence of the Career Plateau of Food Service Industry Employees on Their Turnover Intention: The Moderating Effect of Organizational Support  

Lee, MiJung (M.A Graduate of Sookmyung Women's University, Graduate School of Women's Human Resource Development)
Shim, JiHyun (Graduate School of Women's Human Resource Development, Sookmyung Women's University)
Publication Information
Journal of Service Research and Studies / v.6, no.2, 2016 , pp. 117-131 More about this Journal
Abstract
This study analyzes the influence of the career plateau perceived by food service industry employees on their turnover intention. The perception of career plateau is classified as either structural or content-driven. This work also examines how organizational support (formal and informal) for career development affect turnover intention in their interaction with career plateau (structural and content-driven). The research hypothesis was objectively verified based on an analysis of the data on 255 employees. As a result, the structural and content-driven career plateaus perceived by employees were observed to have a positive overall effect on their turnover intention. Aslo, informal organizational support for career development moderates the relationship between career plateau and turnover intention but not formal organizational support.
Keywords
food service industry; career plateau; organizational support for career development;
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Times Cited By KSCI : 1  (Citation Analysis)
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