1 |
Yoon, H.-S. (2018). The effects of experiential value of on customer loyalty in dessert cafe of college students: Focused on moderating effect of the eating out consumption patterns. Culinary Science & Hospitality Research, 24(1), 82-95.
DOI
|
2 |
Yoon, S. H. (2015). The influences of service quality of main Korean restaurant franchise in Beijing, China on customer satisfaction, customer trust, and customer loyalty. Journal of Foodservice Management, 18(2), 151-174.
|
3 |
Zeithaml, V. A. (1988). Consumer perception of price and value- A mean-end model and synthesis of evidence. Journal of Marketing, 52(7), 2-22.
DOI
|
4 |
Lim, H. H., & Yang, D. H. (2016). Effects of service quality characteristics of dessert cafes on consuming behaviors according to dietary life style. Culinary Science and Hospitality Research, 22(7), 148-157.
DOI
|
5 |
Martinez Garcia de Leaniz, P., Herrero Crespo, A., & Gomez Lopez, R. (2018). Customer responses to environmentally certified hotels: The moderating effect of environmental consciousness on the formation of behavioral intentions. Journal of Sustainable Tourism, 26(7), 1160-1177.
DOI
|
6 |
Brady, M. K., & Cronin Jr, J. J. (2001). Customer orientation: Effects on customer service perceptions and outcome behaviors. Journal of Service Research, 3(3), 241-251.
DOI
|
7 |
Cheon, D. H., & Kim, M. J. (2013). Influence of Japanese tourists' perceived service quality of Korean traditional restaurant on the relationship quality and behavioral intention. Journal of Foodservice Management Society of Korea, 16(6), 223-238.
|
8 |
Ahn, K.W., Kim, S. H., & Kim, M. R. (2011). The study of the relative effect of customer equity drivers on customer loyalty. Korean Journal of Marketing, 26(1), 23-45.
|
9 |
Iacobucci D, Ostrom A and Grayson K. (1995). Distinguishing service quality and customer satisfaction: The voice of the consumer. Journal of Consumer Psychology, 4(3), 277-303.
DOI
|
10 |
McCarty, J. A., & Shrum, L. J. (2001). The influence of individualism, collectivism, and locus of control on environmental beliefs and behavior. Journal of Public Policy & Marketing, 20(1), 93-104.
DOI
|
11 |
Parasuraman, A., & Grewell, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of Academy of Marketing Science, 28(1), 168-174.
DOI
|
12 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implication for future research. Journal of Marketing, 49(4), 41-50.
DOI
|
13 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple item scale for measuring consumer perception of service quality. Journal of Marketing, 64(1), 12-40.
|
14 |
Hair Jr, J. F., Hult, G. T. M, Ringle, C. & Sarstedt, M. (2016), A primer on partial least squares structural equation modeling (PLS-SEM), Thousand Oaks: Sage Publications.
|
15 |
Butcher, K., Sparks, B., & O'Callaghan, F. (2003). Beyond core service. Psychology & Marketing, 20(3), 187-208.
DOI
|
16 |
Byun, G. I., Lee, J. Y., & Kim, G. J. (2013). A study on the service quality of Korean restaurants through revised IPA: Focused on Daegu. Journal of Foodservice Management Society of Korea, 16(5), 171-192.
|
17 |
Emmons, K. M. (1997). Perspectives on environmental action: Reflection and revision through practical experience. Journal of Environmental Education, 29(1), 34-44.
DOI
|
18 |
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. 7th Edition, NJ: Prentice Hall.
|
19 |
Park, S. H, & Yoo, Y.-J. (2019). The effect of the social servicescape on the customer satisfaction, customer trust, and customer loyalty in Japanese restaurants. Journal of the Korea Contents Association,19(10),698-711.
DOI
|
20 |
Kim, H. R., Moon, H. E., Yu, J. S., & Han, H. S. (2017). Influence of hospital mobile website quality on medical service expectation, image, and reliability: From Chinese medical travelers' perspectives. Korean Journal of Hospitality and Tourism, 26(7), 179-197.
|
21 |
Stevens, P., Knutson, B., & Parton, M. (1995). DINESERV: A tool for measuring service quality in restaurants. Cornell Hotel and Restaurant Administration Quality, 36(2), 56-60.
DOI
|
22 |
Baldassare, M., & Katz, C. (1992). The personal threat of environmental problems as predictor of environmental practices. Environment and Behavior, 24(5), 602-616.
DOI
|
23 |
Kim, E.-J. (2021). The effect of brand evidence on positive emotion, negative emotion, and attitude in restaurant industry. Korean Journal of Franchise Management, 12(1), 45-55.
DOI
|
24 |
Kim, T. G., & Kim., W. G. (2011). Testing the determinants of cruise lines passengers' loyalty: Customer equity drivers. Journal of Hospitality and Tourism Studies, 13(3), 282-300.
|
25 |
Chea, S.-Y., & Lee, I.-J. (2018). The influence of sustainability management on trust and customer loyalty in food service industry. Journal of Tourism and Leisure Research, 30(12), 325-346.
DOI
|
26 |
Chen, M. F., & Lee, C. L. (2015). The impacts of green claims on coffee consumers' purchase intention. British Food Journal, 117(1), 195-209.
DOI
|
27 |
Cho, S. J., Song, H. J., Lee, C. K., & Lee, S. K. (2017). The impact of CSR on airline passengers corporate image, customer trust, and behavioral intentions: An empirical analysis of safety activity. Korean Journal of Hospitality and Tourism, 26(4), 87-106.
|
28 |
Lewis, R. C., & Booms, B. H. (1983). The marketing aspects of service quality. Emerging Perspectives on Services Marketing, 65(4), 99-107.
|
29 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.
DOI
|
30 |
Iacobucci, D., Grayson, K. A., & Ostrom, A. (1994). The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration. Advances in Services Marketing and Management, 3(C), 1-67.
DOI
|
31 |
Lee, Y.-K., Yoo, D., & Jeong, Y.-K. (2008). The determinants of relationship commitment: Relational benefits, core quality, and relationship satisfaction. The Academy of Customer Satisfaction Management, 10(1), 51-69.
|
32 |
Ebreo, A., Hershey, J., & Vining, J. (1999). Reducing solid waste: Linking recycling to environmentally responsible consumerism. Environment and Behavior, 31(1), 107-135.
DOI
|
33 |
Park, H. B., Yang, D. H., & Lee, S. M. (2017). A study of the relationship among service quality, relationship quality, and loyalty by applying the third-order factor model: Focusing on 'S' dessert cafe. Culinary Science & Hospitality Research, 41(4), 115-130.
|
34 |
Park, K. H. & Yoon, J. H. (2006). CoffeeSERV: Multiple-item scale for measuring service quality of specialty coffee shop. Journal of Foodservice Management Society of Korea, 9(3), 7-26.
|
35 |
Reichheld, F. F. & Sasser, W. F. (1990). Zero defection Quality comes to services. Harvard Business Review, 68(6), 105-113
|
36 |
Rust, R. T., & Oliver, R. W. (1994). Video dial tone: The new world of services marketing. Journal of Services Marketing, 8(3), 5-16.
DOI
|
37 |
Son, J.-K., & Kim, D.-G. (2019). The effect of service quality of mid-low price tourist hotels on customer trust and intention to revisit. Journal of Tourism and Leisure Research, 31(9), 271-287.
DOI
|
38 |
Song, S. J., Sun, J. K., & Jung, Y. K. (2018). The effect of customer's value on the trust and customer loyalty in hotel's restaurants: An empirical examination of luxury hotel and budget tourism hotel. Journal of Tourism and Leisure Research, 30(5), 357-379.
DOI
|
39 |
Iacobucci, D., & Ostrom, A. (1993). Gender differences in the impact of core and relational aspects of services on the evaluation of service encounters. Journal of Consumer Psychology, 2(3), 257-286.
DOI
|
40 |
Henseler, J., Ringle, C. M. and Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
DOI
|
41 |
Jeong, E., Jang, S. S., Day, J., & Ha, S. (2014). The impact of eco-friendly practices on green image and customer attitudes: An investigation in a cafe setting. International Journal of Hospitality Management, 41, 10-20.
DOI
|
42 |
Varki, S. & Colgate, M. (2001). The role of price perceptions in an integrated model of behavioral intentions. Journal of Service Research, 3(3), 232-240.
DOI
|
43 |
Sweeney, J. C. & Soutar, G. N. (2001). Consumer perceived value: The development of multi-item scale. Journal of Retailing, 77(2), 203-220.
DOI
|
44 |
Tears, R. K. (1993). Expectations, performance evaluation, and consumers' perceptions of quality. Journal of Marketing, 57(4), 18-34.
DOI
|
45 |
Tenenhaus, M., Vinzi, V. E., Chatelin, Y. M., & Lauro, C. (2005). PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159-205.
DOI
|
46 |
Widyastuti, S., Said, M., Siswono, S., & Firmansyah, D. A. (2019). Customer trust through green corporate image, green marketing strategy, and social responsibility: A case study. European Research Studies Journal, 22(2), 83-99.
|
47 |
Woo, S. C. & Yoon, T. M. (2012). Exploratory study on SNS (Facebook and Twitter) brand personality and brand loyalty focused on moderating effect of the involvement. The Korean Journal of Advertising and Public Relations,14(2), 359-387.
|
48 |
Kassarjian, H. H. (1971). Personality and consumer behavior: A review. Journal of Marketing Research, 8(4), 409-418.
DOI
|
49 |
Jiang, Y., & Kwock, Y. (2012). Exploring customer-based hotel brand equity - From brand extension perspective. Tourism Research, 34, 59-81.
|
50 |
Kang, J. W., & Namkung, Y. (2018). The effects of food O2O quality on consumer trust, attitude, and purchase intention: Focused on the moderating effect of purchase frequency and age. Korean Journal of Hospitality and Tourism, 27(6), 55-73.
DOI
|
51 |
Kim, G.-W. & Ha, H.-S. (2016). Brunch cafe of service quality, value perception, and customer loyalty the impact of relationship. Culinary Science & Hospitality Research, 22(2), 1-12.
DOI
|
52 |
Lee, H., Lee, Y., & Yoo, D. (2000). The determinants of perceived service quality and its relationship with satisfaction. Journal of Services Marketing, 14(3), 217-231.
DOI
|
53 |
Lee, Y.-K., Nor, Y., Choi, J., Kim, S., Han, S., & Lee, J. H. (2016). Why does franchisor social responsibility really matter?. International Journal of Hospitality Management, 53, 49-58.
DOI
|
54 |
Jun, D.-G. (2020). Effects of MZ generation's conspicuous consumption on clothing evaluative criteria between self-use and gift giving. Journal of Korean Traditional Costume, 23(4),107-119.
DOI
|
55 |
Han, M. A. & Park, J.-W. (2020). A study on the effect of airlines' eco-friendly management activities on corporate trust, brand image and customer citizenship behavior. Global Business Administration Review, 17(2), 31-53.
DOI
|
56 |
Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58(2), 1-19.
DOI
|