1 |
Dwyer, F. R., Schurr, P. H., & Oh, S. J. (1987). Developing buyer-seller relationships. Journal of Marketing Research, 51(2), 11-27
|
2 |
Fornell. C., & Larker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
DOI
|
3 |
Hair, J. F. Jr., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). London, UK: SAGE Publications Ltd.
|
4 |
Engel, J. F., & Blackwell, R. D. (1982). Consumer behavior (4th ed.). Chicago: The Dryden Press.
|
5 |
You, K. W. (2016). The influence of hair shop select attribution on intend to use: focusing on the mediating effect of hairdresser and brand trust. Iksan, Korea: Thesis for Doctorate in Wonkwang University.
|
6 |
Na, K. S. (2015). The influence of store choice attributes on store image, perceived value, and loyalty. Chuncheon, Korea: Thesis for Doctorate in Kangwon National University.
|
7 |
Kim, J. S. (2019). Influence of relationship-orientation between wholesale and retail sale of the liquor business on their relationship quality and long-term orientation. Busan, Korea: Thesis for Doctorate in Dongeui University.
|
8 |
Cho, C. B., & Chae, B. S. (2011). A study on the lifestyle and the personal values affecting the dining consumptions trends. Journal of Foodservice Management, 4(2). 179-215.
|
9 |
Guk, H. R., & Kim, S. H. (2019). The effect of the choice factors of beauty salon on customer satisfaction and loyalty. Journal of the Korean Society of cosmetology. 25(2), 417-425.
|
10 |
Ha, S. W., Cho, H. I., & Yoon, B. M. (2013). The relationship among service quality, service value, cognitive and affective responses, customer satisfaction, revisit intentions, and loyalty of golf courses. The Korean Society of Sports Science, 22(1), 673-686.
|
11 |
Park, Y. J. (2017). A study investigating the effect of beauty service providers' communication on relationship quality & relationship orientation. Seoul, Korea: Thesis for Doctorate in Seokyeong University.
|
12 |
Nam, H. S. (2014). A study on the effect of relationship marketing factors to the relationship quality and the relationship performance. Yeongju, Korea: Thesis for Doctorate in Dongyang University.
|
13 |
Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York, NY: McGraw-Hill.
|
14 |
Park, J. C. (2016). A study on the differences of traditional market visitors' satisfaction and behavior intention according to lifestyle. Journal of Hospitality and Tourism Studies, 18(1), 307-323.
|
15 |
Kim, I. O., & Lee, M. H. (2019). A study on the difference between selection attributes of hair salon and beauty management behaviors by lifestyle types. The Journal of Korean Society of Design Culture, 25(3), 65-77.
DOI
|
16 |
Hansen, R. A., & Deutscher, T. (1977). An empirical investigation of attributes importance in retail store selection. Journal of Retailing, 53(4), 59-72.
|
17 |
Jang, K. H. (2013). Influence of service quality in esthetic shop on price fairness perceptions, customer satisfaction, revisit and the degree of word-of-mouth. Daejeon, Korea: Thesis for Doctorate in Daejeon University.
|
18 |
Jo, A. R., Choi, H. Y., & Kim, H. S. (2016). A study on selection attributes, customer satisfaction and relationship orientation in franchised coffee shop among female customers in their 20s': Focused on moderating effect of brand image. Korean Journal of Hospitality & Tourism, 25(7), 1-15.
|
19 |
Johnson, M. D., & Fornell, C. (1991). A framework for comparing customer satisfaction across individuals and product categories. Journal of Economic Psychology, 12(2), 267-286.
DOI
|
20 |
Jo, P. R. (2003). The effects of store attributes and consumer characteristics on beauty service choice behavior. Incheon, Korea: Thesis for Doctorate in Incheon University.
|
21 |
Kotler, P. (1996). Marketing management: analysis, planning, implementation, and control (9th ed.). Hemel Hempstead: Prentice-Hall.
|
22 |
Kotler, P., & Keller, K. (2006). Marketing management: customer value, customer satisfaction and customer loyalty. New Jersey: Upper Saddle River.
|
23 |
Jun, S. S., & Jang, H. Y. (2015). A study on the influence of choice attributes for store satisfaction, store trust and store loyalty in cellular phone store: The moderating effect of consumption patterns. The Journal of Internet Electronic Commerce Research, 15(1), 55-74.
|
24 |
Martineau, P. (1958). The personality of the retail store. Harvard Business Review, 36(1), 47-55.
|
25 |
Seong, H. S. (2004). Study on relationship orientation and performance of e-CRM encounter satisfaction: Focused on hotel industry. Seoul, Korea: Thesis for Doctorate in Kyunghee University.
|
26 |
Sheth, J. N., & Parvatlyar, A. (1995). Relationship marketing in consumer markets: antecedents and consequences. Journal of the Academy of Marketing Science, 23(4), 255-271.
DOI
|
27 |
Yang, H. C., & Cho, H. Y. (2018). Effects of user-perceived important factors of social commerce on satisfaction and purchasing intention: Focusing on impulse buying. The Asian International Journal of Life Sciences, 15(3), 2059-2072.
|
28 |
Kunkel, J. H., & Berry, L. L. (1968). A behavioral conception of retail Image. Journal of Marketing, 32(4), 21-27.
DOI
|
29 |
Kwon, Y. J., & Hong, B. S. (2006). The effect of discount store attributes and clothing product: Evaluation on store loyalty. Journal of the Korean Society of Clothing and Textiles, 30(7), 1066-1077.
|
30 |
Lee, Y.-K., Lee, C. K., Lee, S. K., & Babin, B. J. (2008). Festivalscapes and patrons' emotions, satisfaction, and loyalty. Journal of Business Research, 61(1), 56-64.
DOI
|
31 |
Monroe, K. B. & Guiltinan, J. P. (1975). A path-analytic exploration of retail patronage influences. Journal of Consumer Research, 2(1), 19-28.
DOI
|
32 |
Oliver, R. L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20(12), 418-430.
DOI
|
33 |
Nam, K. S. A study on the perception of beauty shop attributes and customer satisfaction by demographic characteristics. Journal of the Korean Society of cosmetology, 26(4), 743-751.
|
34 |
Noordewier, T. G., George, J., & Nevin, J. R. (1990). Performance outcomes of purchasing arrangements in industrial buyer-vendor relationships. Journal of Marketing, 55(4), 80-93
DOI
|
35 |
Oliver, R. L. (1980). Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing, 57(3), 25-48.
|
36 |
Park, M. S. (2019). Effects of shop selection attributes on customer relationship quality and relational continuity for make-up and nail shops: Focusing on the mediating effect of customer shopping orientations. Gwangju, Korea: Thesis for Doctorate in Gwangju University.
|
37 |
Lee, J. K., & Choi, J. S. (2003). Analysis of influence of the beauty salon staff on customer satisfaction. Journal of the Korean Society of cosmetology, 9(3), 71-77.
|
38 |
Jeong, H. S. (2009). Dual loyalty behavior of the beauty services industry and customers: Focusing on human loyalty and store loyalty. Gyeonggi: Korea Study Information Co., Ltd.
|
39 |
Kelly, R. F., & Stephenson, R. (1967). The semantic differential: an information source for designing retail patronage appeals. Journal of Marketing, 31(4), 43-47.
DOI
|
40 |
Jo, H. Y. (2017). A study on the effect of lifestyle and beauty shop choice attributes on usage satisfaction and reuse intention. Gyeonggi, Korea: Thesis for Doctorate in Westminster Graduate School of Theology.
|
41 |
Kim, M. J., Yang, S. J., & Rhee, H. J. (2019). Effects of Chinese consumer lifestyles on perceived value, purchase intention, and consumer satisfaction of Korean premium cosmetics. Academy of Customer Satisfaction Management, 21(2), 15-39.
DOI
|
42 |
Kuk, H. R., & Kim, S. H. (2019). The effect of the choice factors of beauty salon on customer satisfaction and loyalty. Journal of the Korean Society of cosmetology, 25(2), 417-425.
|
43 |
Lazer. W. (1963). Life style concepts and marketing. in Stephen A. Greyser (ed.) Toward scientific marketing. Chicago: American Marketing Association.
|
44 |
Lindquist, J. (1974). Meaning of image a survey of empirical and hypothetical evidence. Journal of Retailing, 50(4), 29-38.
|
45 |
Seo, S. O., Kang, S. I., & Kim, Y. Z. (2012). A study on consumers' purchasing motives, source, and shop choice attributes of beauty service according to their values. Journal of the Korean Society of cosmetology, 18(1), 60-69.
|
46 |
Park, S. G., Park, S. J., & Kim, H. H. (2005). Beauty management. Seoul: Chungrim Publishing Co., Ltd.
|
47 |
Park, Y. M., & Baek, K. J. (2020). Analysis of differences in store choice and hairstyle pursuit behaviors according to lifestyle types of one-person hair salon users. The Research Journal of the Costume Culture, 28(2), 229-244.
DOI
|
48 |
Ryu, S. Y. (2010). Effects of beauty salon customer's lifestyle and service attributes upon customer satisfaction and revisit. Busan, Korea: Thesis for Doctorate in Kyungsung University.
|
49 |
Sherman, E., Mathur, A., & Smith, R. B. (1997). Store environment and consumer purchase behavior: Mediating role of consumer emotions. Psychology & Marketing, 14(4), 361-378.
DOI
|
50 |
Sin, C. O. (2017). A study on the influence of restaurant factors on customer satisfaction, store trust, and intention to visit: Focusing on Korean restaurants. Daejeon, Korea: Thesis for Doctorate in Daejeon University.
|
51 |
Van Dolen, W., Ruyter, K., & Lemmink, J. (2004). An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction. Journal of Business Research, 57(4), 437-444.
DOI
|
52 |
Chang, H. J., Cho, H. J., Turner, T., Gupta, M., & Watchravesringkan, K. (2015). Effects of store attributes on retail patronage behaviors: Evidence from activewear specialty stores. Journal of Fashion Marketing and Management., 19 (2), 136-153.
DOI
|
53 |
Choi, I. Y., & Woo, M. O. (2019). Life styles and attitudes of health beauty store users: influence on cosmetic products purchasing behaviors. Journal of Investigative Cosmetology, 15(3), 295-303.
DOI
|
54 |
Gomez, I. M., McLaughlin, W. E., & Wittink, R. D. (2004). Customer satisfaction and retail sales performance: An empirical investigation. Journal of Retailing, 80(4), 265-278.
DOI
|
55 |
Ahn, S. W. (2013). A study on selecting stores to activate the local chain supermarket using consumer factors analysis. Seoul, Korea: Thesis for Doctorate in Dongguk University.
|
56 |
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction marker share and profitability: Findings from Sweden. Journal of Marketing, 58(3), 54-60.
|
57 |
Boyle, B. A., & Dwyer, F. R. (1995). Power, bureaucracy, influence, and performance: Their relationships in industrial distribution channels. Journal of Business Research, 32(3), 189-200.
DOI
|
58 |
Cho, S. H., Rhee, I. A., & Kim, N. H. (2014). The influence of display components & customer satisfaction for beauty shop customer lifestyle. Journal of the Korea Academia-Industrial Cooperation Society, 15(2), 891-901.
DOI
|
59 |
Engel, J. F., Balckwell, R. D., & Miniard, P. W. (1995). Consumer behavior (10th ed.). Orland, FL: The Dryden Press.
|
60 |
Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58(2), 1-19.
DOI
|
61 |
Human Resources Development Service of Korea. (2004). National competency standards - beauty salon services.
|
62 |
Yi, W. H., Kim, S. O., Lee, S. Y., & Youn, M. K. (2012). Study on the effects of shop choice properties on brand attitudes: Focus on six major coffee shop brands. Journal of Distribution Science, 10(3), 51-61.
DOI
|
63 |
Murry, J. P., Lastovicka, J. L., & Austin, J. R. (Eds.). (1997). The value of understanding the influence of lifestyle trait motivations on consumption beliefs. Mahwah, NJ: Lawrence Erlbaum.
|
64 |
Giddens, A., 1991. Modernity and Self-identity: Self and Society in the Late Modern Age. Stanford University Press, Stanford, CA.
|
65 |
Gronroos C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36-44.
DOI
|
66 |
Guk, H. R. (2019). Causality relationship among selection attributes, trust, customer satisfaction, and revisit intention of beauty shop users. Kwangju Korea: Thesis for Doctorate in Kwangju Women's University.
|
67 |
Berry, L. L. (1983). Relationship marketing of services: growing interest, emerging perspectives. Journal of Academy of Marketing Science, 23(4), 236-245.
DOI
|
68 |
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
DOI
|