Developing the Customer Quality Satisfaction Index Using Online Reviews: Case Study of TV |
Jiye, Shin
(Quality Innovation Team, Global CS Center, SAMSUNG ELECTRONICS)
Heesoo, Kim (Quality Innovation Team, Global CS Center, SAMSUNG ELECTRONICS) Jaiho, Lee (Quality Innovation Team, Global CS Center, SAMSUNG ELECTRONICS) Hyoungwoo, Jeon (Quality Innovation Team, Global CS Center, SAMSUNG ELECTRONICS) Jeongsik, Ahn (Quality Innovation Team, Global CS Center, SAMSUNG ELECTRONICS) Sunghoon, Hwang (Quality Innovation Team, Global CS Center, SAMSUNG ELECTRONICS) |
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