[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.7469/JKSQM.2021.49.2.183

The Effect of Job Instability and Job Stress on Turnover Intention in the COVID-19 Situation: Focused on the Moderating Effect of Sports Facility Workers' Perceived Organizational Support

Choi, Seung Kook (College of Business Administration, Myongji University)
Noh, Yonghwi (College of Business Administration, Myongji University)

Publication Information

Journal of Korean Society for Quality Management / v.49, no.2, 2021 , pp. 183-200 More about this Journal

Abstract

Purpose: This study is to investigate the effects of job instability and job stress on the turnover intention of sports facility workers in the COVID-19 situation, considering the moderating effects of perceived organizational support. Methods: This study surveyed service workers working at public sports facilities in Seoul, Gyeonggi Province and North Chungcheong Province, South Korea. The multi-regression and hierarchical regression analysis were employed to analyze the collected data. Results: The results indicate that all of the factors constituting job instability (organizational, job, and personal factors) had a significant influence on the factors constituting job stress (job characteristic, roll-related, and human relationship factors), except for only the relationship between organizational factor and rol-related factor. Job characteristic and roll-related factors constituting job stress significantly affected turnover intention of sports facility workers. Also, it was found that the perceived organizational support moderated the relationship between job characteristic factors of job stress and turnover intention. Conclusion: Although the COVID-19 created an environment with very high job instability, the negative impacts of job instability and job stress can be minimized through consideration and support for service workers of the organization, reducing turnover intention.

Keywords

Sports Facilities; Perceived Organizational Support; Job Instability; Job Stress;

Citations & Related Records

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