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http://dx.doi.org/10.7469/JKSQM.2021.49.1.61

A Study on the Relative Importance of Quality Scorecard(QSC) for Open Quality  

Song, Ho Jun (College of Industrial Engineering, Sungkyunkwan University)
Kim, Min Gyu (College of Industrial Engineering, Sungkyunkwan University)
Shin, Wan Seon (College of Systems Management Engineering, Sungkyunkwan University)
Publication Information
Journal of Korean Society for Quality Management / v.49, no.1, 2021 , pp. 61-79 More about this Journal
Abstract
Purpose: The purpose of this study is to study the relative weights of Quality Scorecard (QSC) which was developed for a new quality concept, called Open Quality, in the era of Industry 4.0. Open Quality aims to ensure quality responsibility by accurately measuring the quality level and sharing the quality data with stakeholders. Methods: To analyze the importance of QSC, a survey study was conducted based on 10 types of industry. The relative weights of QSC measures are investigated by both the industry types and the organizational life cycle. Further, the relative importance of QSC was analyzed according to the organization's lifecycle. By dividing the aspects with respect to the result data, application method for QSC is further provided. Results: The result indicates that there are significant differences among Korean companies in terms of the level of Industry revolution stages. Among ten industry types, manufacturing and finance sectors show the highest importance of QSC. QSC measures are also considered more importance in growth stage of the maturity cycle than generator and decline stages. Conclusion: When QSC is adopted for Open Quality, its relative weights must be considered to cope with the unique characteristics of industrial types. Besides, QSC's contribution may vary according to the level of maturity of the target company.
Keywords
Quality Scorecard(QSC); Open Quality; Industry 4.0; Quality Responsibility; Cost of Quality;
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