1 |
Parasuraman A., Zeithaml, V., and Berry, L. 1988. "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality" Journal of Retailing 64(Spring):12-40.
|
2 |
Parasuraman et al. 2002. "E-S-QUAL: A Multi-item Scale for Accessing Electronic Service Quality." Journal of Service Research 7(3):213-233.
DOI
|
3 |
Park, Asder. 2018. "A Case Study on the University Life of Returning Students." Korea Youth Research 29(3):5-40.
DOI
|
4 |
Park, Yu Mee. 2018. "The present and future of artificial intelligence." Institute for Industrial Economics and Technology 64-72.
|
5 |
Rich, E., and K. Knight. 1991. "Artificial intelligence." McGraw-Hill.
|
6 |
Russell, S. 2015. "Artificial Intelligence: A Modern Approach." Pearson.
|
7 |
Sug, Wang Hun, and Lee, Gwang Hee. 2015. "Artificial intelligence technology and industrial potential." Electronics and Telecommunications Research Institute.
|
8 |
TIPA(Korea Technology and Information Promotion Agency for SMEs). 2017. "Small Business Roadmap." 3-85.
|
9 |
Zhang, B. T., and Yeu, M. S. 2012. "Cognitive Computing : Multisensory Perceptual Intelligence." Communications of the Korean Institute of Information Scientists and Engineers 30(1):75-87.
|
10 |
Charniak, and McDermott. 1985. "Introduction to AI" Addison-Wesley.
|
11 |
Electronic & Information Research Information Center. 2017. "Survey results related to artificial intelligence technology." Journal of Electrical Engineering 43(6):62-65.
|
12 |
Institute for Information & communication Technology Promotion. 2017. "Voice Assistant Trend and Recognition Survey Results of Artificial Intelligence." 5-30.
|
13 |
Jung, Dong Gyu. 2017. "Artificial intelligence technology and main applied industry trend" Journal of the Korea Information Science Society 15(2):21-28.
|
14 |
KCERN(Korea Creative Economy Research Network). 2016. "Artificial Intelligence and the Fourth Industrial Revolution." Forum Report 1-182.
|
15 |
Kim, Hye Kyung, and Kim Wan Ki. 2017. "An Exploratory Study on Artificial Intelligence Shopping Information Service." Journal of Distribution Science 15(4):69-80.
DOI
|
16 |
Korea Consumer Agency. 2017. "Problems and Improvements of Artificial Intelligence Appliances." Survey report 1-33.
|
17 |
McCord, M. C. et al. 2012. "Deep Parsing in Watson IBM." Journal of Research and Development 56(3).
|