1 |
Bordoloi, S., Fitzsimmons, J., and Fitzsimmons, M. 2019. Service Management: Operations, Strategy, Information Technology. 9th Edition. McGraw-Hill Eductaion.
|
2 |
Falasca, M., and Kros, J. F. 2018. "Success factors and performance outcomes of healthcare industrial vending systems: An empirical analysis." Technological Forecasting and Social Change 126:41-52.
DOI
|
3 |
Falasca, M., Kros, J. F., and Nadler, S. S. 2016. "Performance outcomes and success factors of industrial vending solutions." International Journal of Operations and Production Management 36(10):1359-1381.
DOI
|
4 |
Ford, E. W., and Hughes, J. A. 2007. "A collaborative product commerce approach to value-based health plan purchasing." Supply Chain Management 12(1):32-41.
DOI
|
5 |
Forslund, H., and Jonsson, P. 2007. "The impact of forecast information quality on supply chain performance." International Journal of Operations and Production Management 27(1):90-107.
DOI
|
6 |
Izogo, E. E., and Ogba, I. E. 2015. "Service quality, customer satisfaction and loyalty in automobile repair services sector." International Journal of Quality & Reliability Management 32(3):250-269.
DOI
|
7 |
Jeong, Eui Beom, and Kim, Dae Soo. 2018. "A systematic Literature Review on Service Research: Focus on Bibliomertic and Keyword Network Analyses." Journal of the Korea Service Management Society 19(4):267-291.
DOI
|
8 |
Kannan, V. R., and Tan, K. C. 2007. "The impact of operational quality: A supply chain view." Supply Chain Management 12(1):14-19.
DOI
|
9 |
Kho, Jaechang, Cho, Kuentae, and Cho, Yoonho. 2013. "A Study on Recent Research Trend in Management of Technology Using Keywords Network Analysis." Journal of Intelligence and Information Systems 19(2):101-123.
DOI
|
10 |
Auramo, J., Kauremaa, J., and Tanskanen, K. 2005. "Benefits of IT in supply chain management: An explorative study of progressive companies." International Journal of Physical Distribution & Logistics Management 35(2):82-100.
DOI
|
11 |
Kim, Sung-Hyuk, and Kwon, Sang-Mi. 2010. "Research Trends of Service Quality: 1989-2008." Korean Journal of Tourism Research 25(1):205-223.
|
12 |
Kim, Young-Suk. 2015. "Research Trend of Festival Service Quality in Korea." Korean Journal of Tourism Research 30(4):1-28.
|
13 |
Alzaydi, Z. M., Al-Hajla, A., Nguyen, B., and Jayawardhena, C. 2018. "A review of service quality and service delivery Towards a customer co-production and customer-integration approach." Business Process Management Journal 24(1):1463-7154.
|
14 |
Kumar, A., Ozdamar, L., and Ning Zhang, C. 2008. "Supply chain redesign in the healthcare industry of Singapore." Supply Chain Management: An International Journal 13(2):95-103.
DOI
|
15 |
Lai, F., Li, D., Wang, Q., and Zhao, X. 2008. "The information technology capability of third-party logistics providers: A resource-based view and empirical evidence from China." Journal of Supply Chain Management 44(3):22-38.
DOI
|
16 |
Lee, Soo-Sang. 2013. Network Analysis Methodology, Nonhyung.
|
17 |
Li, C. 2013. "An integrated approach to evaluating the production system in closed-loop supply chains." International Journal of Production Research 51(13):4045-4069.
DOI
|
18 |
Liu, W., and Wang, Y. 2015. "Quality control game model in logistics service supply chain based on different combinations of risk attitude." International Journal of Production Economics 161:181-191.
DOI
|
19 |
Liu, W., Xie, D., Liu, Y., and Liu, X. 2015. "Service capability procurement decision in logistics service supply chain: A research under demand updating and quality guarantee." International Journal of Production Research 53(2):488-510.
DOI
|
20 |
Liu, W.H., and Xie, D. 2013. "Quality decision of the logistics service supply chain with service quality guarantee." International Journal of Production Research 51(5):1618-1634.
DOI
|
21 |
Meesala, A., and Paul, J. 2018. "Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future." Journal of Retailing and Consumer Services 40:261-269.
DOI
|
22 |
Ngai, E. W. T., Suk, F. F. C., and Lo, S. Y. Y. 2008. "Development of an RFID-based sushi management system: The case of a conveyor-belt sushi restaurant." International Journal of Production Economics 112(2):630-645.
DOI
|
23 |
Mollenkopf, D. A., Rabinovich, E., Laseter, T. M., and Boyer, K. K. 2007. "Managing internet product returns: A focus on effective service operations." Decision Sciences 38(2):215-250.
DOI
|
24 |
Murfield, M., Boone, C.A., Rutner, P., and Thomas, R. 2017. "Investigating logistics service quality in omni-channel retailing." International Journal of Physical Distribution and Logistics Management 47(4):263-296.
DOI
|
25 |
Ngai, E. W. T., Law, C. C. H., Lo, C. W. H., Poon, J. K. L., and Peng, S. 2018. "Business sustainability and corporate social responsibility: case studies of three gas operators in China." International Journal of Production Research 56(1-2):660-676.
DOI
|
26 |
Parasuraman, A., Zeithaml, V. A., and Berry, L. L. 1985. "A Conceptual Model of Service Quality and Its Implications for Future Research." Journal of Marketing 49(4):41-50.
DOI
|
27 |
Parasuraman, A., Zeithaml, V. A., and Berry, L. L. 1988. "SERVQUAL : A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality." Journal of Retailing 64(1):12-40.
|
28 |
Prakash, G. 2011. "Service quality in supply chain: Empirical evidence from Indian automotive industry." Supply Chain Management 16(5):362-378.
DOI
|
29 |
Park, Buhong, Choi, Mincheul, and Lee, Yeoungil. 2017. "The Impact of Inbound Travel Products and Experience Purpose on SERVQUAL Index and Revisit Intention." Journal of Distribution and Logistics 4(2):91-117.
DOI
|
30 |
Pournader, M., Kach, A., Fahimnia, B., and Sarkis, J. 2019. "Outsourcing performance quality assessment using data envelopment analytics." International Journal of Production Economics 207:173-182.
DOI
|
31 |
Rauch, D. A., Collins, M. D., Nale, R. D., and Barr, P. B. 2015. "Measuring service quality in mid-scale hotels." International Journal of Contemporary Hospitality Management 27(1):87-106.
DOI
|
32 |
Prakash, G. 2014. "QoS in the internal supply chain: The next lever of competitive advantage and organisational performance." Production Planning and Control 25(7):572-591.
DOI
|
33 |
Rabinovich, E. 2007. "Linking e-service quality and markups: The role of imperfect information in the supply chain." Journal of Operations Management 25(1):14-41.
DOI
|
34 |
Rao, S., Goldsby, T. J., Griffis, S. E., and Iyengar, D. 2011. "Electronic logistics service quality (e-LSQ): Its impact on the customer's purchase satisfaction and retention." Journal of Business Logistics 32(2):167-179.
DOI
|
35 |
Soares, A., Soltani, E., and Liao, Y.-Y. 2017. "The influence of supply chain quality management practices on quality performance: an empirical investigation." Supply Chain Management 22(2):122-144.
DOI
|
36 |
Seol Sang-cheol, Jeong Seong-kwang, and Tuan Anh Nguyen. 2017. "Effects of Medical Service Quality on Service Satisfaction and Revisit Intention: Depending on Emotional Response: focus on a comparison between nations (South Korea and Vietnam)." Journal of Marketing Management Research 22(1):23-52.
|
37 |
Shi, X., and Liao, Z. 2013. "Managing supply chain relationships in the hospitality services: An empirical study of hotels and restaurants." International Journal of Hospitality Management 35:112-121.
DOI
|
38 |
Shim, Woo-Geuk. 2015. "A Study on the Domestic Research Trend of Educational Service Qualtity." Korean Review of Management Consulting 6(1):55-76.
|
39 |
Sroufe, R., and Curkovic, S. 2008. "An examination of ISO 9000:2000 and supply chain quality assurance." Journal of Operations Management 26(4):503-520.
DOI
|
40 |
Stanley, L. L., and Wisner, J. D. 2001. "Service quality along the supply chain: Implications for purchasing." Journal of Operations Management 19(3):287-306.
DOI
|
41 |
Tracey, M., and Tan, C. L. 2001. "Empirical analysis of supplier selection and involvement, customer satisfaction, and firm performance." Supply Chain Management 6(4):174-188.
DOI
|
42 |
Wakita, K., and Tsurmi T. 2007. "Finding Community Structure in Mega-scale Social Networks." Proceeding of the 16th International Conference on World Wide Web 1275-1276.
|
43 |
https://www.nationmaster.com
|
44 |
Xu, X., Chen, X., Jia, F., Brown, S., Gong, Y., and Xu, Y. 2018. "Supply chain finance: A Systematic Literature Review and Bibliometric Analysis." International Journal of Productions Economics 204:160-173.
DOI
|
45 |
Zhou, W., and Piramuthu, S. 2013. "Remanufacturing with RFID item-level information: Optimization, waste reduction and quality improvement." International Journal of Production Economics 145(2):647-657.
DOI
|
46 |
Zu, X., and Kaynak, H. 2012. "An agency theory perspective on supply chain quality management." International Journal of Operations and Production Management 32(4):423-446.
DOI
|
47 |
Stamenkov, G., and Dika, Z. 2019. ""Quo vadis, (e-)service quality? Towards a sustainability paradigm." Total Quality Management 30(7):792-807.
DOI
|
48 |
https://en.wikipedia.org/wiki/Economy_of_the_United_States
|
49 |
Boyer, K. K., and Hult, G. T. M. 2005. "Extending the supply chain: Integrating operations and marketing in the online grocery industry." Journal of Operations Management 23(6):642-661.
DOI
|
50 |
Boyer, K. K., and Frohlich, M. T. 2006. "Analysis of effects of operational execution on repeat purchasing for heterogeneous customer segments." Production and Operations Management 15(2):229-242.
DOI
|
51 |
Brin, S., and Page, L. 1998. "The anatomy of a large-scale hypertextual Web search engine." Computer Networks and ISDN Systems 30(1-7):107-117.
DOI
|
52 |
Chicksand, D., Watson, G., Walker, H., Radnor, Z., and Johnston, R. 2012. "Theoretical perspectives in purchasing and supply chain management: An analysis of the literature." Supply Chain Management 17(4):454-472.
DOI
|
53 |
Choi, J. H., Yi, S., and Lee, K. C. 2011. "Analysis of keyword networks in MIS research and implications for predicting knowledge evolution." Information & Management 48(8):371-381.
DOI
|
54 |
Coronado Mondragon, A. E., Mastrocinque, E., and Hogg, P. J. 2017. "Technology selection in the absence of standardised materials and processes: a survey in the UK composite materials supply chain." Production Planning and Control 28(2):158-176.
DOI
|
55 |
de Oliveira, U. R., Espindola, L. S., da Silva, I. R., da Silva, I. N., and Rocha, H. M. 2018. "A Systematic Literature Review on Green Supply Chain Management: Research Implications and Future Perspectives." Journal of Cleaner Production 187:537-561.
DOI
|
56 |
Fahimnia, B., Sariks, J., and Davarzani, H. 2015. "Green supply chain management: A review and bibliometric analysis." International Journal of Production Economics 162:101-114.
DOI
|