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http://dx.doi.org/10.7469/JKSQM.2018.46.4.911

Establish Company's Response Strategy by Revision Product Liability Law through Delphi-SWOT Method  

Seo, JunHyeok (Department of Industrial & Management Engineering, Hanbat National University)
Bae, SungMin (Department of Industrial & Management Engineering, Hanbat National University)
Publication Information
Journal of Korean Society for Quality Management / v.46, no.4, 2018 , pp. 911-922 More about this Journal
Abstract
Purpose: This study provides an overview of the Product Liability Act which was revised in 2017 and took effect in 2018. It analyzes the effects of the revised Act on corporate management from internal and external perspectives to present coping strategies so that companies can synthetically respond to such effects. Methods: In order to achieve the purpose of this study, experts like companies, academia, governmental institutions, and consultants were invited, and Delphi techniques were applied to derive means, standard deviations, and Content Validity Ratio. Results: In this study, based on two expert questionnaire surveys, strengths and weaknesses of the internal environment of companies and opportunities and threats of the external environment were derived, followed by provision of S/O, W/O, S/T, and W/T strategies. Conclusion: To fundamentally remove the causes of accidents on their products, the relevant companies should strengthen the activities to increase product safety. They shall cooperate with suppliers to arrange the measures to speedily secure safety of consumers.
Keywords
Product Liability Law; Company's Response Strategy; Delphi Method; SWOT Analysis; Delphi-SWOT Analysis;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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