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http://dx.doi.org/10.7469/JKSQM.2018.46.3.677

Review and Suggestion of Characteristics and Quality Measurement Items of Artificial Intelligence Service  

Baek, Chang Hwa (Dept. of Industrial Engineering, Daejin University)
Choe, Jae Ho (Dept. of Industrial Engineering, Daejin University)
Lim, Sung Uk (Dept. of Industrial Engineering, Daejin University)
Publication Information
Journal of Korean Society for Quality Management / v.46, no.3, 2018 , pp. 677-694 More about this Journal
Abstract
Purpose: The purpose of this study is to investigate various prior studies on artificial intelligence and to examine the concept and characteristics of various prior studies of existing service quality. And this paper is to study the concept and characteristics of artificial intelligence services and propose suitable quality measurement items. Methods: The research method of this paper is to examine previous research related to existing artificial intelligence and to analyze characteristics related to service quality. Results: This paper examines the concept and characteristics of artificial intelligence service in a new era by examining previous studies related to artificial intelligence and derives quality measurement items. Conclusion: In the future, it is necessary to verify the validity of the quality measurement items of artificial intelligence service. Therefore, it is necessary to elicit and verify the main quality measurement items through the investigation of the expert group.
Keywords
Artificial Intelligence Service; Characteristics of Artificial Intelligence Service; Quality measurement items of artificial intelligence service;
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