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http://dx.doi.org/10.7469/JKSQM.2017.45.2.247

National Cultural Dimensions and their Impact on Quality Management Maturity and Project Quality Performance: Focusing on ITER Project  

Hyun, Young-Jun (Quality Management Department, National Fusion Research Institute)
Song, Haegeun (Department of Management Information, Dong-Eui Institute of Technology)
Park, Young-Taek (Graduate School of Management of Technology, Sungkyunkwan University)
Publication Information
Journal of Korean Society for Quality Management / v.45, no.2, 2017 , pp. 247-260 More about this Journal
Abstract
Purpose: The study is aimed to identify the national cultural dimensions that are affecting the quality management (QM) maturity level and the project quality performance, and analyze their relationships. Methods: This study collected the data of QM Maturity level based on Crosby's QM maturity model and the project quality performance using the Iron Triangle (Quality, Time/Schedule and Cost) from the employees who are participating in the ITER Project across the major 8 countries (China, France, Italy, Japan, Korea, Russia, U.K. and U.S.A.). Three research hypotheses are proposed concerning the national cultural dimensions in this study and Hofstede's five cultural dimensions framework are used for the statistical test. Results: The results are two folds in the study: First, there is a significant positive correlation between the QM maturity level and the project quality performance. Second, three cultural dimensions (Collectivism, Large Power Distance and Strong Uncertainty Avoidance) and five cultural dimensions (Collectivism, Large Power Distance, Strong Uncertainty Avoidance, Feminity and Long Term Orientation) have a positive impact on the QM maturity level and the project quality performance respectively. Conclusion: From the results, the understanding and consideration of the culture difference among the countries participating International Collaboration R&D project are recommended.
Keywords
National Cultural Dimensions; Quality Management; Project Management; ITER Project;
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