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http://dx.doi.org/10.7469/JKSQM.2015.43.3.313

A Review and Comparison between Quality Policy and Quality Strategy  

Chung, Kyu Suk (Department of Business Administration, Kangwon National University)
Hyun, Young Suk (Department of Business Administration, Hannam University)
Publication Information
Journal of Korean Society for Quality Management / v.43, no.3, 2015 , pp. 313-326 More about this Journal
Abstract
Purpose: The terminology of "policy" or "quality policy" is widely used in quality management areas. But few people know and use that word with the accurate concept. This paper compares the concepts and suggests the contents for quality policy and quality strategy. Methods: This paper compares the concepts between policy and strategy through the literatures and suggests the contents for quality policy and quality strategy by exploratory study. Results: This paper suggests the contents for quality policy and quality strategy which are useful to establish the quality planning in companies. Conclusion: Strategy and policy are intimately related, and so confused in applications, therefore distinguishing both concepts clearly is necessary for effective use of them. This paper will help the right use of both concepts by showing the examples.
Keywords
Quality Policy; Quality Strategy;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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