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http://dx.doi.org/10.7469/JKSQM.2013.41.4.567

Analyzing Differences in CSR Activities of Consumer Issues among Industries  

Kim, Kwang-Yong (School of Management, Kyung Hee University)
Lee, Sang-Chul (Dept. of Business Administration, Korea Christian University)
Suh, Yung-Ho (School of Management, Kyung Hee University)
Publication Information
Journal of Korean Society for Quality Management / v.41, no.4, 2013 , pp. 567-580 More about this Journal
Abstract
Purpose: This study aims to develop measuring tools for 'Consumer Issues' of ISO 26000, the international standards for corporate social responsibility(CSR), and propose strategic suggestions on the CSR implemention by analyzing the differences among various industries. Methods: In order to test the research models, structured questionnaires were used and nationwide surveys were conducted targeting at customers who have had experiences in using the products and services from the companies which published CSR reports. In addition, for the empirical analysis of data, the models were verified with AMOS confirmatory factor analysis(CFA). Results: From the result of the analysis of differences among industries, it was shown that level of CSR activities was high in public sectors, followed by service industries and manufacturing. It was also shown high in air transport and the electrical and electronic industries, while it was confirmed low in energy and environment related industries such as energy, automobile and chemical industries. As a result, strategic approaches are suggested, considering the different characteristics of each industry in implementing CSR. Conclusion: This study has developed measuring tools for 'Consumer Issues' to research the core subjects and issues of ISO 26000, the international standards for CSR. It has confirmed the characteristics and differences regarding 'Consumer Issues' among industries and proved that industries can provide guidelines for the implementation of CSR activities through approaching and researching various issues from interested parties. This study has also suggested the importance of customer awareness of CSR activities and active communications by industries.
Keywords
Corporate Social Responsibility(CSR); ISO 26000; Consumer Issues; CSR Activity Structural Equation Modeling(SEM); Managerial Approach;
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Times Cited By KSCI : 2  (Citation Analysis)
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