Browse > Article
http://dx.doi.org/10.7469/JKSQM.2011.39.4.464

Causal Relationship of Infra, Process and Firm Performance on Supply Chain Quality Management  

Park, Ji-Young (College of Business Administration, Seoul National University)
Oh, Soo-Jung (College of Business Administration, Seoul National University)
Kim, Soo-Wook (College of Business Administration, Seoul National University)
Publication Information
Journal of Korean Society for Quality Management / v.39, no.4, 2011 , pp. 464-479 More about this Journal
Abstract
The purpose of this study is that analyzing the causal relationship between Infra, Process and Performance of companies which are executing the Supply Chain Quality Management(SCQM) with their subcontractors and partners. Korean Standards Association(KSA) provides the Supply Chain Quality Management Model and Quality Collaboration Index for 4 years, but a few study has investigated the critical variables and their causal relationship to organizational performance. Therefore we examine the SCQM model and related index and choose the quality, human resource and risk management processes for identifying the path to organizational performance. In addition, exploratory factor analysis is conducted for figuring out the major factors among the 3 processes. Structural Equation Model are successively used for determining which characteristics of the infra and processes are the most critical variables to performance. The data was collected from KSA and composed of 52 companies and 346 their partners. The result shows that risk management process has no significant effect on the organizational performance and pre-production process collaboration.
Keywords
Causal Relationship; Supply Chain Quality Management; Structural Equation Model; Infra; Process; Performance;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 Leonard, Frank S., and W. Earl Sasser(1982), "The Incline of Quality", Harvard Business Review, Vol 60, pp. 163-171.
2 Linda L. Stanley and Joel D. Wisner(2002), "The determinants of service quality: issues for purchasing", European Journal of Purchasing & Supply Management, Vol. 8, No. 2, pp. 97-109.   DOI   ScienceOn
3 Mangiameli, P. and C. J. Roethlein(2001), "An examination of quality performance at different levels in a connected supply chain: A preliminary case study", Integrated Manufacturing Systems, Vol. 12, pp. 126-133.   DOI   ScienceOn
4 Michelberger, B., Mutschler, B. and R, Manfred(2011), "Towards Process-oriented Information Logistics: Why Quality Dimensions of Process Information Matter", In: Proc. 4th Int'l Workshop on Enterprise Modelling and Information Systems Architectures (EMISA 2011),
5 Joseph R. Carter and Lisa M. Ellram(1994) "The Impact of Interorganizational Alliances in Improving Supplier Quality", International Journal of Physical Distribution & Logistics Management, Vol. 24, No. 5, pp.15-23.   DOI   ScienceOn
6 John T. Mentzer,, William DeWitt, James S. Keebler, Soonhong Min, Nancy W. Nix, Carlo D. Smith, Zach G. Zacharia (2001), "Defining Supply Chain Management", Journal of Business Logistics, Vol. 22, No. 2, pp. 1-25.   DOI   ScienceOn
7 Kanji, G. K. and A. Wong(1999), "Business excellence model for supply chain management", Total Quality Management, Vol. 10, pp. 1147-1168.   DOI   ScienceOn
8 Kannan, V. R. and Tan, K. C.(2005), "Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance", Omega, Vol. 33, No. 2, pp. 153-162.   DOI   ScienceOn
9 Kaynak, H., Hartley, J. L.(2008), "A replication and extension of quality management into the supply chain", Journal of Operations Management, Vol. 26, pp. 468-489.   DOI   ScienceOn
10 Zu, X., Fredendall, L. and Douglas, T.(2008), "The evolving theory of quality management: the role of Six Sigma", Journal of Operations Management, Vol. 26, No. 5, pp. 630-650.   DOI   ScienceOn
11 K. P. Wiedmann, N. Hennings and A. Siebels (2009), "Value-based Segmentation of Luxury Consumption Behavior", Psychology and Marketing, Vol. 26, No. 7, pp. 625-651.   DOI   ScienceOn
12 Kuei, C., Madu, C. N. and Lin, C.(2001), "The relationship between supply chain quality management practices and organizational performance", International Journal of Quality & Reliability Management, Vol. 18, No. 8, pp. 864-872.   DOI   ScienceOn
13 Hair Jr., J.F., Black, W.C., Babin, B.J., Anderson, R. and Tathum, R.(2006), Multivariate Data Analysis, 6th ed., Prentice Hall, Upper Saddle River
14 Hopp, W. J.; Spearman, M. L.(2008), Factory Physics: foundation of manufacturing management. 3 ed. Irwin, New York, USA: McGrawHill.
15 Dickson, G.W.(1966), "An analysis of vendor selection systems and decisions", Journal of Purchasing, Vol 2, No. 1, pp. 5-17.
16 Dowlatshahi, S.(1997), "The role of product design in designer buyer-supplier interface", Production Planning & Control, Vol. 8, No. 6, pp.522-532.   DOI   ScienceOn
17 Ellram, L, M.(1996), "A structured method for applying purchasing cost management tools", International Journal of Purchasing and Materials Management, Vol. 32, No. 1, pp. 20-28.
18 Foster, S. Thomas(2008), "Towards an Understanding of Supply Chain Quality Management", Journal of Operations Management, Vol. 26, No. 4, pp. 461-468.   DOI   ScienceOn
19 Flynn, B. B., S. Sakakibara and R. G. Schroeder(1995), "Relationship Between JIT and TQM: Practices and Performance", Academy of Management Journal, Vol. 38, No. 5, pp. 1325-1360.   DOI   ScienceOn
20 Gitlow, H. S. and D. A. Wiesner(1988), "Vendor Relations: An Important Piece of the Quality Puzzle", Quality Progress, Vol. 21, No. 1, pp. 19-23.
21 Ugboro, I. O. and K. Obeng(2000), "Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study", Journal of Operations Management, Vol. 5, No. 2, pp. 247-272.
22 Soo Wook Kim, Ram Narasimhan(2002), "Effect of Supply Chain Integration on the Relationship between Diversification and Performance: Evidence from Japanese and Korean Firms", Journal of Operations Management, Vol. 20, No. 3, pp. 303-323.   DOI   ScienceOn
23 Sousa, R., Voss, C.A.(2002), "Quality management re-visited: a reflective review and agenda for future research", Journal of Operations Management, Vol. 20, No. 1, pp. 91-109.   DOI   ScienceOn
24 Tan, K. C., V.R. Kannan, R.B. Handfield and S. Ghosh(1999), "Supply chain management: An empirical study of its impact on performance", International Journal of Operations & Production Management, Vol. 19, pp. 1034-1052.   DOI   ScienceOn
25 Victor H. Y. Lo and Alice H. W. Yeung(2004), "Practical framework for strategic alliance in Pearl River Delta manufacturing supply chain: A total quality approach", International Journal of Production Economics, Vol. 87, No. 3, pp. 231-240.   DOI   ScienceOn
26 Rosenzweig, E.D., A.V. Roth and J.W. Dean Jr.(2003), "The influence of an integration strategy on competitive capabilities and business performance: An exploratory study of consumer products manufacturers", Journal of Operations Management, Vol. 21, pp. 437-456.   DOI   ScienceOn
27 R. Sroufe and S. Curkovic(2008), "An examination of ISO 9000: 2000 and supply chain quality assurance", Journal of Operations Management, Vol. 26, No. 4, pp. 503-520.   DOI   ScienceOn
28 Sakis, J. and Talluri, S.(2002), "A model of strategic supplier selection", Journal of Supply Chain Management, Vol. 38, No. 1, pp.18-28.   DOI   ScienceOn
29 Charles A. Weber, John R. Current and W. C. Benton(1991), "Vendor selection criteria and methods", European Journal of Operational Research, Vol. 50, No. 1, pp. 2-18.   DOI   ScienceOn
30 Beamon B.M. and T.M. Ware(1998), "A process quality model for the analysis, improvement and control of supply chain systems", International Journal of Physical Distribution & Logistics Management, Vol. 28, pp. 704-715.   DOI   ScienceOn
31 Choi, T.Y. and Hartley, J. L.(1996), "An exploration of supplier selection practices across the supply chain", Journal of Operations Management, Vol. 14, No. 4, pp. 333-343.   DOI   ScienceOn
32 Chow, W. S., Madu, C. N., Kuei, C., Lu, M. H., Lin, C. and Tseng, H.(2008), "Supply Chain Management in the U.S. and Taiwan: An Empirical Study", Omega-International Journal of Management Science, Vol. 36, No. 5, pp. 665-679.   DOI   ScienceOn
33 Das, A., Pagell, M, Behm, M., and Veltri, A. (2008), "Toward a theory of the linkages between safety and quality", Journal of Operations Management, Vol. 26, No. 4, pp. 521-535.   DOI   ScienceOn
34 DeToni,A. and Nassimbeni,G.(1999),"Buyer-supplier operational practices, sourcing policies and plant performance: result of an empirical research", International Journal of Production Research, Vol. 37, No. 3, pp. 597-619.   DOI   ScienceOn
35 윤남희, 윤송이(2010), "패션 명품 소비가치가 획득가치 지각에 미치는 영향과 유보가격의 역할", 복식문화학회, 18권, 4호, pp. 774-788.
36 장덕신, 박정수(2007), "공급사슬관리 추진방식과 TQM 추진방식 요인이 성과에 미치는 영향", 韓國生産管理學會誌, 18권, 2호, pp. 117-142.
37 한국표준협회(2010), 공급망 품질경영 연구보고서, 한국표준협회.
38 Ahire S. L. and P. Dreyfus(2000), "The impact of design management and process management on quality: An empirical investigation", Journal of Operations Management, Vol. 18, pp. 549-575.   DOI   ScienceOn
39 Narasimhan, R. and J. Jayaram(1998), "Causal linkages in supply chain management: An exploratory study of North American manufacturing firms", Decision Sciences, Vol. 29, pp. 579-605.   DOI   ScienceOn
40 Seth. N, Deshmukh, S. G. and Vrat, P.(2006), "SSQSC: a tool to measure supplier service quality in supply chain", Production Planning & Control, Vol.17, No.5, pp. 448-463.   DOI   ScienceOn
41 Nix,N.(2001), Customer service in supply chain management context, Mentzer, J.T. (Ed.), Supply Chain Management, Sage Publications, Beverly Hills, CA, pp.358-367.
42 Mokhtara, S. S. M. and R. Z. Yusofa(2010), "The influence of top management commitment, process quality management and quality design on new product performance: A case of Malaysian manufacturers Preview", Total Quality Management & Business Excellence, Vol. 21, No. 3, pp. 291-300.   DOI   ScienceOn
43 Mangiameli, P. and C.J. Roethlein(2001), "An examination of quality performance at different levels in a connected supply chain: A preliminary case study", Integrated Manufacturing Systems, Vol. 12, pp. 126-133.   DOI   ScienceOn
44 Olhager, J. and E. Selldin(2004), "Supply chain management survey of Swedish manufacturing firms", International Journal of Production Economics, Vol. 89, pp. 353-361.   DOI   ScienceOn
45 Park, S., J. L. Hartley and D. Wilson(2001), "Quality management practices and their relationship to buyer's supplier ratings: A study in the Korean automotive industry", Journal of Operations Management, Vol. 19, pp. 695-712.   DOI   ScienceOn
46 Robinson, C. J. and Malhotra, M. K.(2005), "Defining the concept of supply chain quality management and its relevance to academic and industrial practice", International Journal of Production Economics, Vol. 96, No. 3, pp. 315-337.   DOI   ScienceOn
47 Lee, M., Lee, Y. and Jeong, C.(2003), "A high quality supplier selection model for supply chain management and ISO 9001 system", Production Planning & Control, Vol. 14, No. 3, pp. 225-232.   DOI   ScienceOn
48 김형욱, 윤선희(2005), "공급사슬상의 파트너십이 공급사슬통합에 미치는 영향에 관한 연구 : 정보공유와 정보품질의 매개역할을 중심으로", 韓國生産管理學會誌, 16권, 1호, pp. 183-208.
49 ACL Yeung(2008), "Strategic supply management, quality initiatives, and organizational performance", Journal of Operations Management, Vol. 26, pp. 490-502.   DOI   ScienceOn
50 김태규, 현완순(2009), "공급망 품질경영(SCQM) 활동 성과 분석", 품질경영학회지, 37권, 1호, pp. 69-79.
51 김계수(2000), "부품업체와 제조업체간의 전략적인 공급사슬관리가 품질경영성과에 미치는 영향에 관한 연구", 품질경영학회지, 28권, 4호, pp. 204-222.
52 박이숙, 조건, 유일(2009), "물류서비스품질과 관계지향성이 공급사슬성과에 미치는 영향", 품질경영학회지, 37권, 3호, pp. 102-122.
53 배병렬(2011), Amos19 구조방정식모델링-원리와 실제, 도서출판 청람.
54 성수경, 김준석, 변재현(2010), "공급망 품질향상을 위한 6시그마 적용방법", 품질경영학회지, 38권, 2호, pp. 180-189.
55 신종국, 박민숙(2007), "공급자와 구매자의 파트너십에서 수송의 역할이 물류서비스 품질에 미치는 영향", 한국경영교육학회 학술발표대회논문집, pp. 53-60.
56 이상근, 권종구, 강민철(2006), "e-공급망 인프라가 경쟁전략 역량 및 경쟁우위 성과에 미치는 영향에 관한 연구", 大韓經營學會誌, 19권, 5호, pp. 1913-1942.
57 김인호, 구태용, 최걸성(2007), "중소기업의 품질경영 시스템 인증성과에 관한 실증연구",산업경영시스템학회지, 30권, 1호, pp. 15-24.
58 김주환, 김민규, 홍세희(2009), 구조방정식모형으로 논문 쓰기, 커뮤니케이션북스.