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Development of the Scale to Measure the Logistics Service Quality  

Kang, Gi-Du (School of Business Administration, Soongsil University)
Ahn, Seung-Ho (School of Business Administration, Soongsil University)
Chai, Myung-Ki (Doctoral Candidate, Soongsil University)
Publication Information
Journal of Korean Society for Quality Management / v.36, no.2, 2008 , pp. 45-58 More about this Journal
Abstract
The importance of quality logistics service to the enterprises has kept growing considering the fierce competitions. It also asks for the sound definition and the scale explaining the construct of logistics service quality. The current study attempted to identify the construct of logistics service quality and develop the scale to measure it. Various qualitative and quantitative methodologies have been employed in order to provide the solid theoretical and psychometrical foundation of the proposed scale. In so doing, the conceptual definition of Logistics Service quality has been proposed and the 127-item scale measuring the construct of logistics service quality has been developed and found to be reliable and valid.
Keywords
Logistics Service; Service Quality; Scale Development; Psychometric Properties;
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