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The Moderated Effect of Quality Management Program on the Efforts of Quality Management to Performance  

Kwon, Yeong-Hoon (Dept. of Business Administration, Kyungnam University)
Publication Information
Journal of Korean Society for Quality Management / v.34, no.3, 2006 , pp. 41-50 More about this Journal
Abstract
This paper analyses the moderated effect of quality management program on the efforts of quality management to performance using a sample of 300 Korean manufacturing firms. Result shows that (1) quality management efforts does not effect to engineering quality performance and managerial quality performance does effect to customer performance, and (2) customer performance does not effect to management performance. And quality program has a moderated effect between quality efforts and quality performance. The result shows that there is no direct link between engineering quality performance and management performance.
Keywords
Quality Management; Performance; Quality Program;
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