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An Empirical Study on the Effectiveness of ISO 9000/14000-Registered Companies in Korea  

Lee, Gun-Hee (Department of Business Administration, Sogang University)
Publication Information
Journal of Korean Society for Quality Management / v.34, no.2, 2006 , pp. 98-106 More about this Journal
Abstract
ISO 9000/14000 certification is increasingly becoming 'a passport for business' in the marketplace. However, its effectiveness of both internal and external performance is highly controversial. In this study, empirical research is performed to identify the main objectives and expectation of ISO 9000/14000 and evaluate the effectiveness of certification. Our empirical results show that there are big differences between small and medium companies and large companies for the effectiveness of ISO 9000/14000. Especially, ISO 14000 certification provides very low effectiveness for the small and medium companies in Korea.
Keywords
ISO 9000; ISO 14000; Effectiveness of Certification;
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