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Developing Instruments for Measuring the Effectiveness of the Korean National Quality Award  

Moon, Jae-Young (Dept. of Business Administration, Kyunghee University)
Lee, Sang-Chul (Dept. of Management Information Management, Korea Christian University)
Suh, Yung-Ho (Dept. of Business Administration, Kyunghee University)
Publication Information
Journal of Korean Society for Quality Management / v.34, no.2, 2006 , pp. 22-32 More about this Journal
Abstract
The purpose of this research is to develop the methodology for measuring the effectiveness of the Korean National Quality Award. To test the validity of the model, confirmatory factor analysis is used. Conclusively, 79 questions in 15 sub-categories from 7 categories are developed valid in the empirical research. Seven categories are Leadership, Strategic Planning, Human-Resource Focus, Process Management, Customer & Market Focus, Information & Analysis and Results.
Keywords
Korean National Quality Award; Malcolm Baldrige National Quality Award; Total Quality Management;
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