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A Study on the Difference Factors in Service Quality for Hospital Industries  

Park Jin Young (서비스 전략경영연구소)
Publication Information
Journal of Korean Society for Quality Management / v.32, no.3, 2004 , pp. 45-61 More about this Journal
Abstract
This study is to identify the differences in service quality for the 2nd-scale hospital Industries. The subjects of this survey for the empirical analysis are limited to the 2nd- scale hospitals in Korea: data are collected in Seoul, Incheon and Kyungki areas. The results are as follows. First, the efficiency for hospital operations confirmed the differences in bed scale. Second, the high-efficiency hospitals attach importance to efficiency with more than 100 bad scale and the low-efficiency hospitals attach Importance to service quality with less than 100 bed scale.
Keywords
Service Quality; SERVQUAL; DEA; Hospital; Efficiency;
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