1 |
윤태석, 구자대(1999), '서비스품질, 고객만족과 재구매 의도간의 관계', 한국상품학회, 제21호, pp.231-253
|
2 |
이동익, 이창민(2001), '골프장 이용자의 만족도가 재이용 의사에 미치는 효과', 한국사회체육학회지, 제15호, pp.883-892
|
3 |
이상석(1996), '항공서비스 품질의 경쟁력', 품질경영학회지, 제24권 4호, pp. 124-140
|
4 |
정종훈(1998), '골프 대중화 전략에 관한 연구', 한국체육학회지, 37(1), pp.262-271
|
5 |
제미경, 김효정(2000), '미용실 이용고객의 서비스품질 결정요인과 고객만족', 소비문화연구, 제3권 2호, pp.177-196
|
6 |
Bitner MJ.(1990), 'Evaluation Service Encounters: the Effects of Physical Surroundings and Employee Responses', Journal of Marketing, Vol 50, pp.69-82
|
7 |
Bolton, R. N. & Drew, J. H.(1991), 'A Multistage Model of Customers' Assessments of Service Quality and Value,' Journal of Consumer Research, Vol.17(March), pp.375-384
DOI
ScienceOn
|
8 |
Dabholkar P.(1995), 'A Contingency Framework for Predicting Causality between Customer Satisfaction and Service Quality,' Advanced Consumer Research. Vol.22, pp.101-108
|
9 |
Oliver RL., Swan JE.(1989), 'Consumer Perceptions of Inter-person Equity and Satisfaction in Transactions: a Field Survey Approach,' Journal of Marketing, 53(April), pp.21-35
|
10 |
Kerlinger, F.(1973), 'Foundation of Behavioral Research,' Holt, Rinehart and Winston, Orlando, FL
|
11 |
Taylor, S. A. and Baker, T.(1994), 'An Assesment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers Purchase Intensions,' Journal of Retailing, Vol.70, pp.163-178
DOI
ScienceOn
|
12 |
손종열, 박명국, 강현민, 정해황(1998), '골프 산업의 전망과 과제', 한국사회체육학회지, 제9호, PP.269-280
|
13 |
이용기, 신두철, 류철(2000), '골프연습장의 환경특성이 서비스 품질고객만족 및 구매행동의도에 미치는 영향', 한국 스포츠산업 경영학회지, 5(1), pp.1-15
|
14 |
Teas(1993), 'Expectations, Performance of a Model of Perceived Quality,' Journal of Marketing, Vol.57(October), pp.18-34
DOI
ScienceOn
|
15 |
Gr nroos, Christian.(1984), 'A Service Quality Model and its Marketing Implications,' European Journal of Marketing, Vol.18, No.4, pp.36-44
DOI
|
16 |
Cina, Craig(1990), 'Five Steps to Service Excellence,' The Journal of Service Marketing, Vol.4(Spring), pp.39-47
|
17 |
Gotlieb JB, Grewal D, Brown SW.(1994), 'Customer Satisfaction and Perceived Quality: Complementary or Divergent Constructs?,' Journal of Applied Psychology, 79(6), pp.875-885
DOI
ScienceOn
|
18 |
Oliver, R.(1981), 'Measurement and Evaluation of Satisfaction Processes in Retail Settings,' Journal of Retailing, Vol.57(Fall)
|
19 |
Ricahrd, M. D. and Allaway A. W. (1993), 'Service Quality Attributes and Choice Behavior,' Journal of Service Marketing, Vol.7, No.1, p.60
|
20 |
Mohr, L.A., Bitner, M.J.(1995), 'The Role of Employee Effort in Satisfaction with Service Transactions,' Journal of Business Research, Vol.32, pp.39-47
|
21 |
Bagozzi, R.P.(1992), 'The Self Regulation of Attitudes, Intentions, and behavior,' Social Psychology Quarterly, Vol.55, No.2, pp.178-204
DOI
ScienceOn
|
22 |
곽수환, 박광태(2000), '백화점의 재이용 결정요인에 관한 연구', 품질혁신, 제1권2호, pp.62-70
PUBMED
|
23 |
김태명(1997), '한국의 은행서비스품질 평가척도 타당성과 소비자 만족에 관한 실증적 연구,' 한국전통상학연구, 제10집, pp.325-351
|
24 |
박찬규, 최종진(2000), '골프장 시설의 장래 전망에 영향을 미치는 요인에 관한 연구', 한국스포츠행정.경영 학회지, 3(2), pp.33-46
|
25 |
Oliver, R.(1980), 'A Cognitive Model of the Antecedents and Outcomes of Satisfaction Decisions,' Journal of Marketing Research, Vol.17, pp.460-469
DOI
ScienceOn
|
26 |
Zeithaml, V. A. & Parasuraman, A. & Berry, L. L.(1996), 'The Behavioral Consequences of Service Quality,' Journal of Marketing, Vol.60(April), pp.31-46
|
27 |
Singh, Jagdip and Gary K. Rhoads(1991), 'Boundary Role Ambiguity in Marketing- Oriented Positions: A Multidimensional, Multifaceted Operationalization,' Journal of Marketing Research, 28, August, pp.328-338
DOI
ScienceOn
|
28 |
김상현, 오상현(2002), '고객가치가 고객만족과 재구매 의도에 미치는 영향', 경영연구, 제17권 1호, pp.65-92
|
29 |
이상석, 민상훈(2002), '우체국 서비스품질이 고객만족에 미치는 영향에 관한 연구', 품질경영학회지, 제30권 4호, pp.120-136
과학기술학회마을
|
30 |
Woodside, Arch G., Lisa L. Frey and Robert Timonthy Daly(1989), 'Linking Service Quality, Customer Satisfaction and Behavioral Intentions,' Journal of Health care Marketing, Vol.9, pp.5-17
PUBMED
|
31 |
Cronin, J. J. & Taylor, S.A.(1992), 'Measuring Service Quality: A Reexamination and Extension,' Journal of Marketing, Vol.56(July), pp.55-68
|
32 |
__________(1994), 'Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Future Research,' Journal of Marketing, Vol.58(Jan), pp.111-124
DOI
ScienceOn
|
33 |
Zeithaml, V. A. & Parasuraman, A. & Berry, L. L.(1985), 'Problem and Strategies in Services Marketing,' Journal of marketing, Vol.49(Spring), pp.33-49
DOI
ScienceOn
|
34 |
Zeithaml, V. A. & Parasuraman, A. & Berry, L. L.(1988), 'Consumer Perceptions of Price, Quality, and Value: A Means- End Model and Synthesis of Evidence,' Journal of Marketing, Vol.52(July), pp.2-21
DOI
ScienceOn
|
35 |
McAlexander JH., Kaldenberg DO., Koenig HF.(1994), 'Service Quality Measurement,' Journal of Health Care Marketing, 14(3), pp.34-39
|
36 |
-Parasuraman, A., Zeithaml, V. A., and Berry, L. L.(1985), 'A Conceptual Model of Service Quality and it's Implications for Future Research,' Journal of Marketing, Vol.49(Fall), pp.41-50
|
37 |
권기대, 김승호(2000), '이동통신서비스산업의 서비스품질과 고객만족', 소비문화연구, 제3권 2호, pp.29-47
|
38 |
박장근, 전상희(2000), '골프 참여자들의 골프행태 및 의식에 대한 연구', 한국사회체육학회지, 제13호, pp.465-484
|
39 |
김승일(1997), '효율적인 골프장 시설 및 관리', 체육과학논총, 제10호, pp.134-148
PUBMED
|
40 |
안민석(1997), '골프 정책의 변화추이와 정책 방향', 한국체육학회지, 36(3), pp.248-256
|
41 |
Kelly, S. W., and M. A. Davis(1994), 'Antecedents to Customer Expectations for Service Recovery,' Journal of the Academy of Marketing Science, Vol.22, No.1(Winter), pp.52-67
DOI
ScienceOn
|
42 |
엄흥섭, 전영일(2000), '정보시스템의 서비스품질 측정에 관한 연구', 한국생산관리학회지, 제11권 1호, pp.73-101
|
43 |
Brady, M.K., Robertson, C.J., Cronin, J.J. (2001), 'Managing Behavioral Intentions in Diverse Cultural Environments,' Journal of International Management, Vol.7, pp.129-149
DOI
ScienceOn
|
44 |
Cronin, J. J. & Taylor, S.A.(1994), 'SERVPERF Versus SERVQUAL: Reconciling Performance- Based and Perceptions-Minus- Expectations Measurement of Service Quality,' Journal of Marketing, Vol.58(Jan.), pp.125-131
|
45 |
Fornel C.A.(1992), 'National Customer Satisfaction Barometer: the Swedish Experience', Journal of Marketing, 56(1), pp.1-18
|
46 |
Parasuraman, A., Zeithaml, V. A., and Berry, L. L.(1988), 'SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality,' Journal of Retailing, Vol.64, No.1, Spring, pp.35-48
|
47 |
Anderson EW, Sullivan M.(1993), 'The Antecedents and consequences of Customer Satisfaction for Firm,' Marketing Science, Vol.12, pp.125-143
DOI
ScienceOn
|
48 |
김장환, 남운모, 박진기, 김성익(2003), '골프연습장에서 지도자와 소비자의 접촉유형이 재소비 의도에 미치는 영향', 한국체육과학회지, 제42권 2호, pp.199-207
|
49 |
송광석, 유한주(2001), '전자상거래 서비스품질이 고객만족에 미치는 영향에 관한 연구', 품질경영학회지, 제29권 4호, pp.116-132
과학기술학회마을
|
50 |
조형훈(1998), '골프로 인한 환경 폐해 현상과 그 대책', 영남대학교 석사학위논문
|
51 |
Oliver, R.(1997), 'Effect of Expectation and Disconfirmation on Post-exposure Product Evaluations: an Alternative Interpretation,' Journal of Applied Psychology, Vol.62, pp.480-486
DOI
|