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The Effect of the Organizational Leadership and Corporate Culture Types, ISO 9001:2000 System, the Quality Culture Formation on the Corporate Performance  

김영수 (동아대학교 경영학부)
윤재홍 (동아대학교 경영학부)
Publication Information
Journal of Korean Society for Quality Management / v.32, no.2, 2004 , pp. 37-58 More about this Journal
Abstract
This study examines the effects of ISO 9001:2000 Quality Management System(QMS). Before accrediting it, it is affected by the top management leadership and corporate culture. After finishing the accreditation, some companies form quality culture, but some companies do not. That affects the corporate performance. If quality culture forms, companies performance will be good. But if not, companies performance will be bad. The accreditation of ISO QMS is not the end goal for the companies but forming the quality culture will enhance the corporate performance.
Keywords
리더십과 기업문화;ISO 9001:2000 품질경영시스템;품질문화;기업성과;
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