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Activation Scheme of Six Sigma in the Non-manufacturing Process of Industry  

안병진 (건국대학교 응용통계학과)
김상익 (건국대학교 응용통계학과)
서한손 (건국대학교 응용통계학과)
Publication Information
Journal of Korean Society for Quality Management / v.31, no.2, 2003 , pp. 220-229 More about this Journal
Abstract
The methodology of Six Sigma originated at Motorola in the early 1980s is nowadays proved to be an effective way in Improving the quality. Many companies find adding Six Sigma to their current business system gives them all or almost all the elements of total quality management(TQM). However most companies where Six Sigma is implemented confront many difficulties in non-manufacturing parts such as transactional and administrative processes. In this paper we discuss distinct aspects of such non-manufacturing process, and investigate activating scheme of Six Sigma in those parts of industry.
Keywords
Six Sigma; Non-manufacturing Process;
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