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http://dx.doi.org/10.9716/KITS.2020.19.5.137

Success of Digital Transformation in the Context of the Agile Principles : A Case Study of the Seoul Metro  

Youn, Jeong Won (한양대학교 경영학과 경영정보시스템 전공)
Kim, Jong Yoel (한양대학교 비즈니스 인포매틱스학과)
Chang, Suk-Gwon (한양대학교 경영학과)
Publication Information
Journal of Information Technology Services / v.19, no.5, 2020 , pp. 137-153 More about this Journal
Abstract
Most enterprises today work on digital transformation projects to cope with uncertainties caused by the rapid change and cutting-edge technology. The key point is they need to take a novel approach on new projects for high performance. In this context, there is a growing interest in utilizing agile method; however, many studies on Impact of Digital Transformation on the Results of Innovation do not deal with agile methodology. The research specifies the case of Seoul Metro, regarded as best-practice on digital transformation, based on the agile way of working. The case study is based on in-depth interview with Seoul Metro's executives and employees, and the interview is analyzed using keywords from the 12 Agile Principles. Thus, among the 12 Agile Principles, Motivation and Trust, Face-to-face Interactions, Continuous Attention to Technical excellence and good design, Self-Organizing Team contributed the most to successful digital transformation projects. In addition, based on Requirements Uncertainty and Technical Degree of Uncertainty, they carry different kinds of traits. For instance, the higher the uncertainty toward requirements and required technology is, the more technological development pace is maintained. Given the conservative nature of public corporations, it is necessary to adopt the agile way of working, such as improving employees' technological capabilities and allowing teams to be organized within themselves, in a bid to produce successful innovation outcome.
Keywords
Digital Transformation; Agile Principle; Digital Innovation; The $4^{th}$ Industrial Revolution; Public Innovation; Innovation Growth;
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