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http://dx.doi.org/10.9716/KITS.2019.18.1.091

The Key Factors of Big Data Utilization for Improvement of Management Quality of Companies in terms of Technology, Organization and Environment  

Shin, Soo Haeng (전남대학교 일반대학원 경영학과)
Lee, Sang Joon (전남대학교 경영대학)
Publication Information
Journal of Information Technology Services / v.18, no.1, 2019 , pp. 91-112 More about this Journal
Abstract
The IoT environment has led to explosive growth of existing enterprise data, and how to utilize such big data is becoming an important issue in the management field. In this paper, major factors affecting the decisions of companies to utilize big data have been studied. And also, the effect of big data utilization on the management quality is studied empirically. During this process, we have studied the difference according to the award of Korean national quality award. As a result of the study, we confirmed that the five factors such as cost from technology, organization and environment perspective, compatibility, company size, chief officer support, and competitor pressure are key factors influencing big data utilization. Also, it was confirmed that the use of big data for management activities has an important influence on the six management quality factors based on MBNQA, and that the management quality level of Korean national quality award companies is relatively high. This paper provides practical implications for companies' use of big data because it demonstrates for the first time that big data utilization has an impact on management quality improvement.
Keywords
Big Data; Management Quality; MBNQA; Korea National Quality Award; TOE Framework; Measurement.Analysis and Knowledge Management;
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