Browse > Article
http://dx.doi.org/10.9716/KITS.2013.12.2.055

Technostress Creators and Its Influence on Employees in Organizations  

Park, Jong Pil (연세대학교 경영연구소)
Choi, Young Eun (연세대학교 경영연구소)
Publication Information
Journal of Information Technology Services / v.12, no.2, 2013 , pp. 55-71 More about this Journal
Abstract
Despite the growing interest in technostress phenomenon of employees in organizations, few guidelines exist about how mangers can effectively control their technostress. Accordingly, scholars should pay greater attention to how firms can successfully manage employees' technostress. This study conceptually developed and tested a research model for understanding the influence of technostress on psychological and behavioral strains. In addition, we tested technical support provision as a moderator. We obtained 107 samples through a survey questionnaire, and data were analyzed based on structural equation modeling (SEM). As a result, it was empirically demonstrated technostress decreases job satisfaction and individual productivity. We also found that technical support provision have moderating effects on the relationship of technostress and job satisfaction/individual productivity.
Keywords
Technostress; Transaction-based Model; Job Satisfaction; Individual Productivity; Technical Support Provision;
Citations & Related Records
연도 인용수 순위
  • Reference
1 The Korea Times, Office Workers Suffer Techno Stress, 2010.
2 Tu, Q., K. Wang, and Q. Shu, "Computer-Related Technostress in China", Communications of the ACM, Vol.48, No.4(2005), pp. 77-81.
3 Fornell, C. and D. Larcker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, Vol.18(1981), pp.39-50.   DOI   ScienceOn
4 Goodhue, D. L., "Understanding User Evaluations of Information Systems", Management Science, Vol.41, No.12(1995), pp.1827-1844.   DOI   ScienceOn
5 Igbaria, M. and T. Guimaraes, "Antecedents and Consequences of Job Satisfaction among Information Center Employees", Journal of Management Information Systems, Vol.9, No.4(1993), pp.145-174.   DOI
6 Ayyagari, R., V. Grover, and P. Russell, "Technostress : Technological Antecedents and Implications", MIS Quarterly, Vol.35, No.4(2011), pp.831-858.   DOI
7 Barclay, D., C. A. Higgins, and R. L. Thompson, "The Partial Least Squares(PLS) Approach to Causal Modeling : Personal Computer Adoption and Use as an Illustration", Technology Studies, Vol.2, No.2(1995), pp. 285-309.
8 Brillhart, P. E., "Technostress in the Workplace : Managing Stress in the Electronic Workplace", Journal of American Academy of Business, Vol.5, No.1(2004), pp.302-307.
9 Brod, C., Technostress : The Human Cost of Computer Revolution, Reading, MA : Addison-Wesley, 1984.
10 Chin, W. W., "Issues and Opinion on Structural Equation Modeling", MIS Quarterly, Vol.22, No.1(1998), pp.7-16.
11 Chatman, J. A., "Matching People and Organizations : Selection and Socialization in Public Accounting Firms", Administrative Science Quarterly, Vol.36(1991), pp.459-484.   DOI   ScienceOn
12 Cooper, C. L., P. Dewe, and M. P. O'Driscoll, Organizational Stress : A Review and Critique of Theory, Research, and Applications. Sage, Thousand Oaks, CA, 2001.
13 Eisenberger, R., R Huntington, S. Hutchison, and D. Sowa, "Perceived Organizational Support, Journal of Applied Psychology", Journal of Applied Psychology, Vol.71, No.3 (1986), pp.500-507   DOI
14 Falk, R. F. and N. B. Miller, A Primer for Soft Modeling, Akron, OH: University of Akron Press, 1992.
15 Tarafdar, M., Q. Tu, B. S. Ragu-Nathan, and T. S. Ragu-Nathan, "Impact of Technostress on End-User Satisfaction and Performance", Journal of Management Information Systems, Vol.27, No.3(2010), pp.303-334.   DOI   ScienceOn
16 Sami, L. K. and N. B. Pangannaiah, "Technostress' : A Literature Survey on the Effect of Information Technology on Library Users", Library Review, Vol.55, No.7(2006), pp.429-439.   DOI   ScienceOn
17 Tarafdar, M., Q. Tu, B. S. Ragu-Nathan, and T. S. Ragu-Nathan, "The Impact of Technostress on Role Stress and Productivity", Journal of Management Information Systems, Vol.24, No.1(2007), pp.301-328.   DOI   ScienceOn
18 Tarafdar, M., Q. Tu, B. S. Ragu-Nathan, and T. S. Ragu-Nathan, "Crossing to the dark side : Examining creators, outcomes, and inhibitors of technostress", Communications of the ACM, Vol.54, No.9(2011), pp. 113-120.
19 Kinman, G. and F. Jones, "Representations of Workplace Stress : What Do People Really Mean When They Say They Are Stressed?", Work and Stress, Vol.19, No.2(2005), pp.101-120.   DOI   ScienceOn
20 Jarvis, C. B., S. B. MacKenzie, and P. M. Podsakoff, "A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer research", Journal of Consumer Research, Vol.30, No.2(2003), pp.199-218.   DOI   ScienceOn
21 Lazarus, R. S., "Psychological Stress in the Workplace", Journal of Social Behavior and Personality, Vol.6(1991), pp.1-13.
22 Luthans, F., Organizational Behavior, 4th ed. New York; McGrow-Hill Book Co, 1985.
23 Moore, G. C. and I. Benbasat, "Development of an Instrument to Measure the Perceptions of Adopting and Information Technology Innovation", Information Systems Research, Vol.2, No.3(1991), pp.192-222.   DOI
24 Parker, D. F. and T. A. Decottis, "Organizational Determinants of Job Stress", Organizational Behavior and Human Performance, Vol.32, No.2(1983), pp.60-177.
25 Petter, S., D. Straub, and A. Rai, "Specifying Formative Constructs in Information Systems Research," MIS Quarterly, Vol.31, No.4(2007), pp.623-656.   DOI
26 Ragu-Nathan, T. S., M. Tarafdar, B. S. Ragu-Nathan, and Q. Tu, "The Consequences of Technostress for End Users in Organizations : Conceptual Development and Empirical Validation", Information Systems Research, Vol.19, No.4(2008), pp.417-433.   DOI   ScienceOn
27 Arnetz, B. B. and C. Wiholm, "Technological stress : Psychological symptoms in modern offices", Journal of Psychosomatic Research, Vol.43, No.4(1997), pp.35-52.   DOI   ScienceOn