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http://dx.doi.org/10.9716/KITS.2011.10.4.295

A Study on Knowledge Service R&D Management Process Innovation : Through Marketing Intelligence Solution Development Case  

Kim, Hyun-Soo (국민대학교 경영대학 경영학부)
Publication Information
Journal of Information Technology Services / v.10, no.4, 2011 , pp. 295-307 More about this Journal
Abstract
The purpose of this research is to find a better knowledge service R&D management process. There are four basic characteristics in service : intangibility, inseparability, inconsistency, and no inventory. These intrinsic characteristics require us to change the traditional manufacturing sector based R&D management process. It is necessary to develop an effective knowledge service R&D management model to improve the competitiveness of the service industry and Korean economy. A model case knowledge service R&D has been performed to find a better R&D management model. The whole cycle of R&D process, such as planning, selection, performing, and evaluation has been reviewed by real experience. Several important aspects of R&D process are compared between manufacturing R&D and service R&D. A knowledge service R&D management framework has been suggested. The results of this research can be used for building a better service R&D management process.
Keywords
Knowledge Service R&D; Service R&D; R&D Management Process;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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