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http://dx.doi.org/10.9716/KITS.2011.10.3.285

Developing Strategy of Service Design Competitiveness for Service Industry Innovation  

Kwon, Hyeog-In (중앙대학교 경영경제계열 경영학부)
Joo, Hi-Yeob (중앙대학교 일반대학원 문화예술경영학과)
Bae, Soo-Jeong (중앙대학교 일반대학원 문화예술경영학과)
Publication Information
Journal of Information Technology Services / v.10, no.3, 2011 , pp. 285-296 More about this Journal
Abstract
Recently world industry trends is moved from manufacturing to service. As a result product-market ideology is central to the service enabler of the service. And value creation and delivery of consumer-oriented services as the core design industry is gaining popularity abroad. But the Service design to dispose of the whole process from planning to be done systematically is not yet established a clear concept. This study suggested problems of the current service design industry, service plans and strategies for the development of service design through open questionnaire and FGI(Focus Group Interview) for using service model methodology which is presented by HyeogIn Kwon et al.(2010). And we also consider 27 kinds of developing challenges for service design industry innovation by 6 sectors, such as workforce, R&D, legal framework, lay the foundation, knowledge service and collaborative service.
Keywords
Service Design; Service Science; Service Innovation; Design Management; Service Design Strategy;
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Times Cited By KSCI : 1  (Citation Analysis)
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