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An Exploratory Study on Causal Relationship between Perceptual Level of Employees and Information System Performance : Case of Public Side Information System Use  

Park, Ki-Ho (호서대학교 디지털비즈니스학부)
Publication Information
Journal of Information Technology Services / v.7, no.2, 2008 , pp. 165-180 More about this Journal
Abstract
Although a number of studies concerning the performance of information system (hereafter, IS) have been performed, those in governmental organizations have rarely conducted. Moreover, there were not many that the perceptual level of individuals might have influence on the information system performance actually. This study tried to investigate the causal relationship between personal perceptual level on the operation and performance of IS, as a result of project for public innovation which deployed in a governmental organization. The targeted IS is for task management. Our survey's respondents are real users in a governmental organization. As a result of statistical analysis, the affecting factors, the perceptual level of individuals such as task process standardization, training and system education, and the active participation of manager positively affected system performance. The result of study can provide some implications to the governmental organizations who want to improve the system performance and efficiently operate their own IS for achieving the organizational goals.
Keywords
Information System; Process Innovation; Change Management; Task Management System; Information System Performance;
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Times Cited By KSCI : 1  (Citation Analysis)
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