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A Study on the Effect of Quality and Benefit of Business Consulting Service on Customer Commitment  

Kang, Hyoung-Mo (숭실대학교 대학원 경영학과)
Gim, Gwang-Yong (숭실대학교 경영학부)
Publication Information
Journal of Information Technology Services / v.7, no.1, 2008 , pp. 1-22 More about this Journal
Abstract
A business consulting service combines company's knowledge and information with external's ones systematically. This combination achieve knowledge synergy and make added value for the business as a whole. Therefore, a business consulting service has been called Knowledge Ware Industry. Consulting corporations and consultants must provide valuable services for running and growing their business successfully. A value of business consulting service could be identified offset quality and benefits from costs. This study conducted survey about business consulting service quality by SERVPERF model and benefit, customer commitment. The research result showed that the quality of business consulting service effects on the benefit positively and benefit increased customer commitment. Finally, there is positive relationship between customer commitment and intention of continuing of the business consulting service.
Keywords
Business Consulting Service; Service Quality; Customer Commitment;
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Times Cited By KSCI : 1  (Citation Analysis)
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