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A Study on the Effect of Banker's Business Satisfaction Through the BCP Process  

Chung, Hae-Won (SC제일은행)
Kim, Hyun-Soo (국민대학교 경영대학)
Publication Information
Journal of Information Technology Services / v.6, no.1, 2007 , pp. 31-45 More about this Journal
Abstract
With the announcement of Basel II Accord in 2004, worldwidebanks have been strengthening their risk management system. Under the circumstances, S became the first bank among other financial institutions in Korea to establish bank-wide BCP process that goes beyond the past Disaster Recovery Planning or DRP. Considering that the purpose of the process is to guarantee stability of work under the real disastrous situation, other banks are anticipated to introduce the process sooner or later to cope with any possible disaster and adhere Basel II Accord. The purpose of this thesis is to see how much impact does the work process or its improvement would have on employees' satisfaction level by considering Recovery Time Objectives (RTO) via Business Impact Analysis (BIA) and influence of BCP process implementation on parties involved.
Keywords
BCP; Business Satisfaction;
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