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BSC Perspective of an Exploratory study of Developing CSF/KPI Pool in Korean Construction Industry  

Oh, Ic-Jin (연세대학교 정보대학원)
Lee, Jung-Hoon (연세대학교 정보대학원)
Lee, Choong-C. (연세대학교 정보대학원)
Publication Information
Journal of Information Technology Services / v.5, no.1, 2006 , pp. 35-46 More about this Journal
Abstract
In recent years, academic scholars and practitioners have given increasing attention to the importance of strategic performance measurement systems including both financial and non-financial performance metrics. The Balanced Scorecard (BSC) is known as integrated performance management framework that helps an enterprise to translate strategic objectives into relevant performance within an organization. While the current literatures and management articles offer BSC design and implementation. there are few reports of detailed validation of using the rationalized sets of CSF (Critical Success Factors) and KPI (Key Performance Indicators) for the Korean construction industry. This paper first propose the perceived sets of CSF/KPI using current literatures and validate with a major construction company's executives and senior managers in Korea. The paper then examines whether the perceived sets of CSF/KPI have co-relationships with the firm performances. The results of the research contribute in heightening of competitiveness of the Korean construction companies in strategic and performance management.
Keywords
Balanced Scorecard; Korean Construction Industry; Exploratory Study;
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